I too was taken by the Advanced Wellness Research. In January I decided to try their supplements but after a half hour a co-worker warned me that it was a possible scam. I then called back to cancel my free trial and I was told that they couldn't cancel the order. I had no choice but to take the trial and if I didn't like it to return it. I used their instant message customer service and luckily I printed out the whole conversation. They told me that when I returned the product they would cancel any further orders. I did exactly what they told me and returned the product (of course you can't just put return to sender on the package) and the kind postman asked if I wanted to get a confirmation when the package was returned. So I paid extra for that and SAVED EVERY DOCUMENTATION. Of course like others, I was surprised to see not one but TWO charges to my credit card. I was pissed off beyond belief and ashamed to be taken in by this scam. I called the company and after one failed phone call, I called again. After listening to people talking and not paying attention that I was on the phone wanting to speak with a customer service person, finally someone talked with me. A middle eastern woman "helped" me and after badgering her why they charged my account, I was put on eternal hold. I then emailed them and asked why I was charged and their response was to thank me for having a question and to call the number to resolve my issues. So I called back and finally spoke to another middle eastern person (a man who said his name was Den). I kept my cool but was persistant with him wanting to know why they charged my account. After some tension between he and I (and finally I told him to just stop talking from a script and TALK TO ME about why they would do this). I told him I had confirmation of returning the product to Nampa, ID (that looks like a s**t hole if you google earth it and get the photo of the area. there is no company there!). I also told him that I printed out the online customer service conversation (that they strangely don't have anymore!) and have in writing that they would not charge me or send me anymore products. BTW, they did send me more pills and when I gave him the order number on the front of the package, he said that was not an order number. Then he wanted to put me on hold so he could talk with someone and I said no since the last person put me on hold and never returned. He promised he would return and said he needed a minute. I then became stern with him and said he had one minute and better do it now. He then said he may need more than a minute and I said "then put me on hold right now, go, and you better be back in one minute. Go, I'm timing you" His voice became nervous and said he may need 1-2 mintues and I then said, "GO, stop talking with me and go...put me on hold and you better be back in no more than 2 minutes". He put me on hold and I did time him. He came back in 2.5 minutes and said they would refund me both charges. I told him I wanted him to email me to confirm the refunds. He asked for my email address and I told him I already gave him the address and to repeat it back to me. He was a bit surprised by that and I said, "repeat the address back to me. You took my name, address and email address at the beginning of the phone call, so repeat it back to me". He then did repeat it back to me and I think I asked 2 or 3 more times (almost in disbelief) to assure me that they would refund my money. He confirmed the refund and promised to email for both charges.
I did receive two emails to confirm both charges would be refunded and I was so amazed that I did receive the refunds! I don't trust this company so as soon as my monthly charges from other vendors came through, I called my credit card company and requested they close that account and open a new account with a new number so if that fraud company thinks they can charge my account again, they won't be able to! PLEASE MAKE SURE TO CANCEL YOUR CARD AND OPEN A NEW ACCOUNT IF YOU MUST GO THROUGH THIS CRAP!
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