Complaint Review: Allianz Travel Insurance
Allianz Travel Insurance Absolute Travel Insurance SCAM Richmond Virginia
*Author of original report: Hey Sarah - STOP NONSENSE!!!
*UPDATE Employee: Help Team
*Consumer Comment: This is not an insurance issue
READ THIS "BEFORE" purchasing this insurance - Absolutely 100% SCAM!!!
Written on 7/20/2013....
Long story short - after being delayed for 4 hours in Charlotte - my daughter's flight was cancelled from Charlotte to Daytona Beach. U.S. Air booked her and others on a flight to Orlando. The US Air agent assured her that her baggage was on the Orlando flight.
Once my daughter arrived in Orlando - the bags were not on the flight. My daughter now had to get from Orlando to Daytona. I made arrangements for someone to drive the 1 1/2 hours from Daytona to Orlando - and back again. Instead of getting in Daytona at 5:30pm - my daughter arrived at 1:00 AM - with NO LUGGAGE. My daughter missed a day of work, and the luggage finally arrived the next day.
I took forever to finally get a hold of Alliianz. First called 20 minutes on hold - had to hang up, second call - 20 minutes on hold - hung up. Third call finally got through only to be told - "given the circumstances - NOTHING would be covered. You can file a claim, but I can't guarantee they will pay it."
The flight was delayed, then cancelled, then sent to another city entirely, then had to make arrangements for someone to travel 3 hours round trip - not including the wait time and gas expense - for 5 hours of total time, bags were lost, missed a night of work, and NOTHING WAS COVERED!!!! This is ABSOLUTELY A FACT!!!
When I asked about the baggage - the customer service rep J.L. - (they don't give last names - figures), J.L. said - "well you don't have a baggage policy"! I told J.L. that Allianz NEVER offered, and DOESN'T offer a baggage policy from the U.S. Air link. I asked him to show me where I could have purchased other items for the policy - THERE ISN'T ANY!!
Here's the best part - he then said - "we are NOT tied in with US Air - so you will have to get everything NOTORIZED in order for it to be paid"!!!! ARE YOU KIDDING ME?!?!?!?!
My conversation with J.L. went round and round for 20 minutes - there was more double talking going on then I have ever heard! Hey - Mike Nelson...President of Allianz Insurance - you and your company are a bunch of SNAKE OIL SALESMAN!!!!
Hey Mike Nelson - stop hiding under your desk - put your "big boy pants" on, stop being a coward - and address some complaints!
One other point of responsibility - U.S. Airways - is ALSO to blame here for using such a horrible company. Yes - I will be contacting the president of US Air as well.
This report was posted on Ripoff Report on 07/20/2013 06:38 AM and is a permanent record located here: http://www.ripoffreport.com/reports/allianz-travel-insurance/richmond-virginia-23233/allianz-travel-insurance-absolute-travel-insurance-scam-richmond-virginia-1068640. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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