American Express Serve I have had a Serve card for over 4 years. I have changed cards once due to theft or loss. I have not used my card for 6 months or so with the exception of paying phone bill. I get an email from them today that States they are permanently suspending my account due to suspicious activity on my account. Salt Lake City Utag

Jeanette Smith

(((REDACTED)))

Spring, Texas. (((REDACTED)))

832-714-7935

Regarding

American Express Serve

Account Number
(((REDACTED)))

Expires
08/24
Code
1453

Account Number

I have had an American Express Serve Account for several years.   I have had direct deposit from Social Security and used as my bank.

It has been well over 6 months since I have used the account except to pay a phone bill.

I get an email today saying they reviewed my account and found suspicious activity.

From American Express:

(During our recent review of your American Express Serve® Account, we identified Account activity that we believe violates the terms of the Serve Consumer User Agreement.

As a result of such activity, and pursuant to Section 15(d) of the Serve Consumer User Agreement, your Account and your Account privileges have been permanently suspended.)

I have not used the account so how could there be suspicious activity.

This is a scam.  I called American Express Serve and a recording rudely said my account has been closed permanently and hangs up at that point.  I have my Social Security in Netbank and have had for some time.  There could be no activity except on Netbank.

Furthermore they refused to let me see my account, activity or balance.  I have a $1.81 balance they have evidently kept.

I am disappointed because at one time they were my favorite card.  I need my records and they refuse.

Jeanette Smith

3/27/2020