AMERICAN HOME SHEILD ROBERT E SCHUERMAN, ASSISTANT GENERAL COUNSEL MY OVEN QUIT WORKING CHRISTMAS EVE AND AS OF TODAYS DATE IT HAS NOT BEEN REPAIRED BUT AMERICA HOME SHEILD DEBITS MY ACCOUTN EVERY MONTH FOR A PAYMENT Memphis Tennessee

THEY HAVE SENT OUT SEVERAL TECHS FROM GREENWAY TO REPLACE THE PART BUT MY ONER WILL WORK FOR A DAY OR TWO THEN IT WILL GO OUT AGAIN.  THE LAST TECH THAT CAME OUT AND STOOD AND LOOKED AT MY OVEN ABOUT 25 TO 30 MINUTES AND HE NEVER OPENDED  THE OVEN DOOR MIND YOU HE DID CALL BEFORE HE CAME AND ASK ME TO TURN ON MY OVEN BEFORE HE ARRIVED TO MY HOME. 

BEFORE HE LEFT HE TOLD ME MY CLOCK ON TH OVEN NEED TO BE REPLACED AND LEFT AND I DID NOT HEAR BACK FROM AMERICAN HOME SHEILD UNTIL I CALLED THEM  AND THEY TOLD ME THE TECH SD HE COULD NOT FIND ANYTHING WRONG EXCEPT FOR THE CLOCK NEEDING TO BE REPLACED.  I MAYBE 69 YRS OLD BUT  I AM NOT STUPID. MY OVEN IS A GAS OVEN SO HOW WOULD AN ELECTRIC CLOCK ON THE OVEN CAUSE IT NOT TO WORK.  

I HAVE TAKEN PICTURES OF MY OVEN WHEN HE GOES COMPLETLY OUT AND I HAVE SENT A WRITTEN COMPLETE TO AMERICAN HOME SHEILD ADMINISTARTOR ROBERT E. SCHUERMAN AND AS OF TOADAY NO ONE FROM HIS OFFICE HAS CONTACTED ME. HOWEVER I STOPPED PAYMENT ON THE 75.00 SERVICE CALL BECAUSE THEY DID NOT FIX MY OVEN AND I NOTIFIED THEM THAT I DID. 

THEY ARE SUPPOSE TO SEND SOMEONE FROM SEARS TO MY HOME APRIL 6 2018 TO LOOK AT MY OVEN.  tHIS OVEN IS 20 YEARS OLD NOTHING LAST FOR EVER AND THERE POLICY IS IF THEY CAN NOT FIX IT THEY WILL REPLACE IT.