American Home Shield I have been paying the monthly premium for the home appliance insurance, but the company has refused to repair/replace my heating-air conditioning appliance.

My heating and airconditioning unit has been having prpblem for the past one and half years, I complained to AHS customer service to set up repair/replacement service. However, they have refused to follow up on the repair or replacement. It's either the refuse to pick my calls or when someone picks the call, they promise to call me back on the update but never did. I have tried leaving voice messages and email, but no reply.

However, they hcontinued to take monthly premium from my bvank account since it was set up for direct withdrawal.