Complaint Review: American Van Lines
American Van Lines American Van Lines Relocation Division Liars Scottsdale, Arizona
*UPDATE Employee: Dear customer
*Author of original report: The nightmare is finally over...sort of
*Consumer Comment: FILE A REPORT WITH THE FMCSA
On the 8th, I received a call from Colonial Van Lines, apparently the sub hired to do the move. The owner said that they were running late and that the truck would be there 1-4pm. He went on to complain about AVL accepting jobs that they could not do and that he hated going to washington state and that he wanted to get out of the business. I got the nr of the driver, called 3 times before he finally called me back saying that they would be there 9-10pm. A little later, he called again saying they would be there 3am on the 9th (we had to leave for the airport at 6am). An hour later he called saying they would not make it. We changed our flights and waited. They finally arrived around 4pm on the 9th. Two guys and a small truck. Found out that our stuff would be going to Nashville and that they were not the ones driving it to WA. We arrived in WA on the 11th and have been waiting for our stuff ever since. Called AVL so many times, they never returned our calls. Eventually was told on the 22nd that the truck left Nashville on the 19th, 10 days after pickup and that we could expect delivery 7-10 business days from the 22nd, way beyond the delivery window. The guy asked me if that would be inconvenient! Hell yes! We have been living with practically no furniture with an infant. I asked for the drivers nr so that I could figure out what was going on. I am still waiting for that information. Every time I call AVL I am told that dispatch will call me back, they never do.
At this stage I have no idea when this nightmare will be over. And I still have to pay them thousands of dollars. I will file a claim for the cost of changing our flights and the delay, but I'm sure they will just ignore it. DO NOT USE THIS COMPANY. They are liars and cheats with no morals. They do not care about people at all and will take your money and make your life hell.
This report was posted on Ripoff Report on 06/28/2012 11:05 AM and is a permanent record located here: http://www.ripoffreport.com/reports/american-van-lines/scottsdale-arizona-/american-van-lines-american-van-lines-relocation-division-liars-scottsdale-arizona-904138. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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