Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1202299

Complaint Review: America's Best - Keizer Oregon

  • Submitted:
  • Updated:
  • Reported By: Ed Mills — Salem Oregon
  • Author Confirmed What's this?
  • Why?
  • America's Best 6375 Ulali Drive Keizer, Oregon USA

America's Best Contacts & Eyeglasses Everyone knows the two-fer deals are a bait & switch scam, but wouldn't it be nice if their lenses actually worked? Keizer Oregon

*REBUTTAL Individual responds: I'm here to help

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

With my rather ordinary prescription for moderate nearsightedness, we knew that bifocal lenses, decent frames, etc. would inflate the "two for $69.95" to something like half a grand, so the actual bill, $473.95, was expected.

What I didn't expect, after 50-plus years of wearing glasses, each pair of which was always at least the equal of the one before it, was that the ones from America's "Best" (and I use that term very loosely) would be virtually useless.

Stupid me, before I left the store I didn't bother to look outdoors through the new glasses at any distance that would be affected.  Past experience made it an easy thing to take for granted.  While driving home, the issue became much more evident.  One set of new lenses was marginally functional at intermediate range; the other, completely useless.  Neither pair gave any correction at any distance beyond about fifty yards.

In retrospect, this shouldn't have been a surprising outcome.  The eye exam was a whiz-bang in-out affair that took about one-third the amount of time as any other I'd ever had.  Instead of narrowing down the parameters with a decent series of increasingly fine incremental changes, as every other optometrist had done, this test involved just a few coarse shortcut measurements per eye, and even those minimal steps were done in such haste that I had to ask for a repeat on several of them.

I brought back both pairs of glasses the next day, along with the old ones, which were checked by the same optometrist who tested my eyesight.  He proclaimed that since I could read one of the lowermost lines on a chart projection, it meant that with the new glasses on, my vision was 20/15, the difference between test results and old prescription was only 1/4 of a diopter, which can't possibly make that much difference, blah, blah, blah.  He twisted one lens, by slightly distorting the frames, on the supposition that it had been installed slightly off-axis.  This did make a small difference at close range, but as soon as I went back outdoors, it again became obvious that I did not have glasses that not only didn't match the old ones, but were, for distance vision, useless.  "Give them another try and you can always come back if they're still not right, and we'll see what we can do."  Or words to that effect.  The sensation afterward wasn't so much one of having visited an optician as a used car salesman.

I'll skip that second trip back for more of the nothing that the first go-around with this outfit yielded, and when I can afford it, I'll take these new frames to an optical provider that doesn't have Mcfranchises all over the country.

This report was posted on Ripoff Report on 01/16/2015 08:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/americas-best/keizer-oregon-97303/americas-best-contacts-eyeglasses-everyone-knows-the-two-fer-deals-are-a-bait-switch-1202299. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Individual responds

I'm here to help

AUTHOR: dr.Davis - (USA)

POSTED: Wednesday, April 20, 2016

I can completely understand my patient's frustration.  I would be frustrated as well given these circumstances.  I don't know what went wrong, but I will say this.  I am here to help.  I never stop trying to fix my patient's vision problems until they are satisfied that I have done everything possible.  I always do what I think will make the most and best difference for the patient.  In this case, it sounds like I thought that sending the glasses back to have any difference reflected in my new refraction would not have solved the problem and would only have further delayed solving the issue.  If a patient is sitting in the exam chair and reading the 20/15 row, which is lower than what optometrists are even taught in school to show their patients during refraction, then making a 0.25 Diopter change is not going to solve the problems that this patient is talking about when he says that they were completely useless for distance.  Rather, it does sound like an adaptation issue.  As he mentioned, I invited him to come back if there was no improvement after I made a few manual adjustments to the glasses which he reported to have helped a little bit.

I can't count the number of times someone has come to me with a similar complaint and all that needed to be done was a frame adjustment.  If this did not solve this patients problem in this case, that is unfortunate.  What is perhaps most unfortunate is that he felt that something in my behavior was less than professional, or less than honest.  If I honestly believed that a different Rx would have solved his problem I would have had them remade.  I stood by that then, and I stand by that now.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now