ED Magedson – Founder
APX Alarm Security Solutions4931 N.300 West Provo, Utah United States of America
APX Alarm Security Solutions Blake Harber - salesman, Lied, ran credit without knowlege Provo, Utah
In May of 2009 I was working at one of the rental my LLC owns, when my renters told me they were signing up for an alarm system, but that it couldnt be installed unless me or my dad, had signed off on it.
They said the sales rep, a Blake Harber, would be by later that day and that he just needed our permission, because it wasnt company policy to install the alarm in rental properties.
When he came by he told me that and assured me I wouldnt be responsible for anything when I asked him why he needed my signature to sign off on it, my Dad stopped by to help with the work and he asked Blake about it, and he told my father the same story he told me and that he had told my renters.
Sometime during the hour plus long call he was on with his company rep, he wrangled my birth date and SS# from me and put it on the purchase agreement which I guess I signed. I was working, covered in paint and not thinking straight at all. I can only assume he used my SS to run a credit check which allowed him to make the sale.
6 months later in Oct. of 09 I received a collections letter from a company trying to collect on APX 's behalf. After 3 months my renters had tried to shut it off. They had been paying the bill out of there own debit account, but when they stopped, becuz Blake had told them they could cancel at any time, the full amount of the 3 year $1560 contract came to me.
When I called APX Alarms to complain about being scammed, they said Blake was no longer an employee and that whatever he had said was between him and me. They would not even offer a buyout.
The only solution they offered was for me to turn it back on and fulfill the contract I had unknowingly signed, which is impossible as i do not own or live in the home where the alarm is installed or get this, try to sell my account to someone else and have them take it over. I told them that ethically I couldnt do that as I saw them as corrupt and deceptive. Plus, how would I even go about setting up the alarm at my home or someone elses? I simply dont have the training or the know how.
My renters, who were dispalced Katrina victims, cant or wont pay as they dont have any money, and they have since moved out of state...
This report was posted on Ripoff Report on 01/11/2011 07:21 PM and is a permanent record located here: http://www.ripoffreport.com/reports/apx-alarm-security-solutions/provo-utah-84604/apx-alarm-review-apx-alarm-commitment-to-total-customer-satisfaction-apx-alarms-past-a-681466. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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