Complaint Review: archivefee.com
archivefee.com I realized it was a rip-off after waiting about 7 min. for an Obituary report then nothing came up. Internet
*REBUTTAL Owner of company: Customer Service Response
After about 7 minutes, no report came up. I clicked on the Customer Service Live chat button. I told April that I filled in all the information they requested-even doing the credit card deal for $1. She said the original search was not accepted. She said I needed to re-enter the search information upon my first login. I did as she suggested and the same thing happened. No report came up. I realized then that this is a scam. I even went back to Customer Service and this time talked to Alex. Guess what?? They must be a computer because the exact same information came up, same wording, etc. Except this time Alex said, When purchasing your Public Records report you signed up for the $19.95 payment plan mentioned on our website. I did not sign up for anything else.
The end result of my experience with archivefee.com was a charge for $19.95 and then an additional charge for $1.00. The $1.00 charge was the only one I had agreed to. Alex said they would close my account, void and remove the remaining charges of $19.95. I checked my bank account online this morning and both charges are on there. I had the bank to close that account and send me a new debit card. Also, no report of any type was forthcoming, only the charges for what appears to me to be a rip-off. I will dispute the charges.
This report was posted on Ripoff Report on 01/22/2013 11:31 AM and is a permanent record located here: http://www.ripoffreport.com/reports/archivefeecom/internet/archivefeecom-i-realized-it-was-a-rip-off-after-waiting-about-7-min-for-an-obituary-rep-1001170. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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