Report: #1167304

Complaint Review: Ashley Furniture Homestore

  • Submitted: Mon, August 04, 2014
  • Updated: Mon, August 04, 2014
  • Reported By: rosalie — North Ridgeville Ohio
  • Ashley Furniture Homestore
    7349 Northcliff Ave
    Brooklyn, Ohio

Ashley Furniture Homestore Holes, Tears in leather furniture, filled with glue of some sort, tears were colored in with marker. scratched and dented tables. Ashley Furnityre tried charging me for delivering damaged/worn furniture. 30+ pics taken as furniture was being brought into the home and I. had to demand documentation of damages by the delivery crew so that the company wouldn't accuse me of damaging the furniture. This company tried charging me in excess of $500.00 for cancelling the order after every piece delivered had notable damage. this furniture cist $4800.00 and i received trash. i could have bought better furniture from big lits for a fraction of what this cost me. Brooklyn Ohio

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Company delivered torn, scratched and damaged furniture and attempted to pass it off as new due to the price tag of $4800.00. Holes in the furniture were filled with a resin, tears were colored in with a marker, seams were coming apart.  When I refused the furniture and demanded to cancel the order, they wanted to charge me in excess of $500.00 to cancel.  I had file a complaint with the attorney general's office due to the company refusing to address my complaint,  Finally I received a call from a wannabe manager named Ashley, she said she determines how my complaint will be handled. Initially she refused to refund the purchase price and wanted to charge me a restock fee for garbage delivered to my home.

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This report was posted on Ripoff Report on 08/04/2014 02:29 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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