• Report: #1064986
Complaint Review:

Ashley's Furniture

  • Submitted: Sun, July 07, 2013
  • Updated: Sun, July 07, 2013

  • Reported By: ChristopherMD — Maryland
Ashley's Furniture
1305 W 7th St Frederick, Maryland USA

Ashley's Furniture False advertisement, Childish behavior, Unethical, Unprofessional, Not honoring price tag Frederick Maryland

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

The incident in question occurred at approximately noon on July 6, 2013 at the Frederick branch of Ashley’s Furniture. My fiancée, her mother and I were shopping for furniture. We spotted a dining room set that was marked at approximately $349 that included a glass top table and 4 chairs. The sales associate, Jose Ortega, was very courteous and pleasant. Unfortunately, when Jose went to ring up the sale his manager, Mark Wauhop, did not allow the transaction to occur. I politely asked Jose if I could speak with his manager. When we spoke to the manager he said that there was a mistake and he could only sell the piece for $478. My response was that it is misleading and unfair for him to advertise one price but refuse to sell it at that price. My fiancée’s mother even offered $400, but Mr. Wauhop rudely declined and walked away.

As an aside, my fiancée and her mother are Chinese-born, Asian Americans who were speaking Mandarin to each other during the interaction. Mr. Wauhop did not seem to take kindly to this and was very rude and disrespectful during his interaction with my fiancée and her mother.

Nonetheless, I requested the number to their corporate offices and the names of the sales representative and store manager to which the staff obliged. I asked Jose if I could have the original sticker price so that I may take a picture of the price tag for evidence. Regrettably, Jose tried, but his manager refused to give us that piece of evidence. We then asked Jose if we could speak with Mr. Wauhop again, but he refused to speak to us. Instead of making a scene, we cordially walked away and decided to voice our frustrations both to their corporate offices and the Better Business Bureau.

I also want to make it clear that Mr. Jose Ortega was very pleasant during this entire ordeal. His kindness in the face of a difficult situation was admirable and he deserves praise. However, Mr. Wauhop was unfriendly, unprofessional, spiteful and unethical in his actions.

We would like to be allowed to, at the very least, buy the furniture at the marked price of $349. Also, we would like a sincere apology from Mr. Wauhop for his rudeness, lack of professionalism, unethical actions and childish behavior.

This report was posted on Ripoff Report on 07/07/2013 06:51 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ashleys-furniture/frederick-maryland-21702/ashleys-furniture-false-advertisement-childish-behavior-unethical-unprofessional-not-1064986. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Ashley's Furniture

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?