• Report: #1044466
Complaint Review:


  • Submitted: Thu, April 18, 2013
  • Updated: Thu, April 18, 2013

  • Reported By: JulesF — Liverpool New York
160 Bovet Rd Suite 402, San Mateo California 94402 Internet United States of America

Asurion Asurion (insurance through Verizon) SENT ME A BROKEN IPHONE! I made them send me another replacement, and now they CLAIM THEY NEVER RECEIVED THE PHONE I SENT BACK! scam Internet

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My iphone broke, I contacted Asurion and the process was easy. I paid my $169.00 deductible fee. I received the replacement quickly; I did suspect it was a refurbished phone. The next day I returned my broken phone in the postage paid envelope they provided per their instruction. Within a couple of days (less than a week) the replacement phone they gave me suddenly stopped working. I called explained that their replacement phone does not work and requested a new replacement. I received the 2nd replacement quickly too. Again I returned the phone the defective 1st replacement phone in the provided postage paid envelope. Now nearly a month later I receive a letter that they did not receive the replacement phone and that they will be charging my account on May 7th $305.00 because they say they did not receive the broken phone. Give me a break! I sent it back! What the heck am I going to do with a broken refurbished phone? This has got to be a scam.

This report was posted on Ripoff Report on 04/18/2013 07:29 PM and is a permanent record located here: http://www.ripoffreport.com/reports/asurion/internet/asurion-asurion-insurance-through-verizon-sent-me-a-broken-iphone-i-made-them-send-me-1044466. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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