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Report: #183135

Complaint Review: TigerDirect.com - OnRebate.com - Miami Florida

  • Submitted:
  • Updated:
  • Reported By: Kilmarnock Virginia
  • Author Confirmed What's this?
  • Why?
  • TigerDirect.com - OnRebate.com 7795 W Flagler St - P.O. Box 3028 Miami, Florida U.S.A.

TigerDirect.com - OnRebate.com rebate ripoff Miami Florida

*UPDATE Employee: Rebate Issue

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TigerDirect.com and OnRebate.Com have employed deceptive incentives of an implied Rebate when purchasing products from Tiger Direct.com. After browsing the Internet, comparing prices and product specifications and in consideration of the anticipated prices (after rebate) of a HP 5000 computer and a X2Gen 19-inch LCD monitor, I selected these products advertised by TigerDirect for purchase. However, when it came to claiming the rebate, I found that the stipulations (never revealed in the advertisement) for obtaining the rebate were so full of pitfalls that qualifying and obtaining the rebate was impossible. It was not unlike a Minoan labyrinth where completion of all the steps without a misstep would require the cleverness of Theseus.

I have purchased products, before, from reliable merchants, where rebates are offered, and never had a problem. This merchant and, I suspect, a related, if not totally controlled enterprise, Rebate.com, seemingly had no intention at the outset of honoring the rebate.
In summary, I ordered the products, paid with a valid credit card, received the order and found the computer and monitor as advertised. I sent in a copy of the invoice, the barcode from the shipping cartons and all other documentation that provided more than adequate proof of purchase and my implied right to receive the rebate. I have tried to contact both TigerDirect and Rebate.com but they have not had the interest or courtesy to respond to my request.

William
Kilmarnock, Virginia
U.S.A.

This report was posted on Ripoff Report on 03/24/2006 06:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tigerdirectcom-onrebatecom/miami-florida-33144/tigerdirectcom-onrebatecom-rebate-ripoff-miami-florida-183135. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Rebate Issue

AUTHOR: Nadina - (U.S.A.)

POSTED: Thursday, March 30, 2006

Dear Onrebate Customer,

We are sorry you have experienced trouble with our website we have taken your comments into consideration and are always making changes to improve our systems.

Please send me an email to nadina.urdanetaATonrebate.com and we will work together towards a satisfactory solution.

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