Auravie Fraud; Unauthorized charges Van Nuys California

I ordered the trial sample of Auravie.  I received the products and tested it.  I did not like it, called and followed all the instructions on its return.  Upon review of my bank statement, I found a charge of $97.88 from them.   I called, was on hold for over a hour and half.  The person answering tried to tell me all the reasons for not returning my money ... no RMA on package (Yes, there was); over my ten day trial period (it was 30 days) and yes, I called within the 30 day trial package.  The product was used.  The paperwork I received with the product states to return the unused portion.  He kept trying to tell me that the product was supposed to be unused.  How do you know if you like a product or not if you don't use it!!!  I was  told to return the product by February 28th when I called for my RMA number.  He kept telling me it was supposed to be returned by February 23rd.  They need to get their act together and keep the stories straight.  I was ripped off for a product that I did not like and do not have.  Do not order from this company ever!!!!!!!!!!!!!!!