Balboa Insurance Group Home Owners Insurance Paid Only $200 for $6500 in Damages. Ignored Dozens of Phone Calls. IRVINE California

I hope you found a satisfactory resolution. I've been looking at insurance with Balboa, which is why your report caught my attention. Three unacknowledged phone calls would have been my limit. At that point: 1) file a Request for Assistance (RFA) with the Consumer Communications Bureau of the California Department of Insurance; 2) file a complaint with the Department of Consumer Affairs; and 3) file a complaint with the Better Business Bureau. Finally, send a copy of all three (in one envelope, or one email) to the company. The impact of the triple-whammy complaint is what you need. Trust me, this always lights a fire under 'em. It works for me.

Good luck.

I hope you found a satisfactory resolution. I've been looking at insurance with Balboa, which is why your report caught my attention. Three unacknowledged phone calls would have been my limit. At that point: 1) file a Request for Assistance (RFA) with the Consumer Communications Bureau of the California Department of Insurance; 2) file a complaint with the Department of Consumer Affairs; and 3) file a complaint with the Better Business Bureau. Finally, send a copy of all three (in one envelope, or one email) to the company. The impact of the triple-whammy complaint is what you need. Trust me, this always lights a fire under 'em. It works for me.

Good luck.

Couple years back my Dad and step-mother had a pipe break in the wall of their bathroom. It caused around $7,000 damages after all was said and done with plumbers and carpet guys. The insurance company sent them a check for $1,800 after their $1,000 deductable. She was livid. Her first husband was a VP for that insurance company. She gets on the phone and tears everyone a new one and demands to speak with the president of the insurance company. They send 'em another a check for $5,200. $5,200 plus the $1,800. It covers everything including their deductable. Go up the food chain. Above the adjuster's head. If that doesn't work, contact an attorney and let him send 'em a letter. It shouldn't cost you more then a hundred dollars or so. File a complaint with your state's insurance board or whatever they're called. That ought to get some action out of them.