BB&T Worst Banking Experience Winston Salem Nationwide

I opened a checking and savings account online a month ago. I received my debit card, but not my pin, or phone access id number.I requested another pin with their automated system but never received that either. I couldn't reach a live person so I had to leave it up to the automated system. A month goes by and I still have neither. I have been to the branch and requested the information. I was told at least a week before they would get new ones to me. So I wanted to close my accounts. I have been patient for a month. I wanted to close my accounts after such horrible cutomer service. I used gethuman.com to reach a live bb&t representitive and that person named Felicia was very rude. I told her about the issues with my new checking and savings. After twenty minutes she tells me she is in the credit card department and couldn't help me. I closed my accounts the next day and it cost me 25.00 per account I closed. It was 50.00 for me to close my accounts early. I shouldn't have had to pay that becauase of the banks negligence.