Report: #902658

Complaint Review: Best Buy/ Geek Squad

  • Submitted: Mon, June 25, 2012
  • Updated: Wed, June 27, 2012
  • Reported By: Richie-Da-Chef — Spring Hill Florida United States of America
  • Best Buy/ Geek Squad
    US 19 in Spring Hill Fl
    Spring Hill, Florida
    United States of America

Show customers why they should trust your business over your competitors...

     I had the Geek Squad take my daughters lap top and had them to clean it up and to put their Virus protection on it. They were also told to make back up discs to make sure she would not loose all her information that was in her laptop. They told us that it would be done in a few days well after a week plus they called and we went to pick it up. They not only didn't make the back up disc she requested.  They destroyed all her programs that came with her laptop from Dell.

     We contacted one of their techs and he told us that they could get all her information back, but it was very costly. Since then we had three people contact us and they will not do anything. The last person I  talked to said he would have someone higher than him call me last week (6/19/12) Today is 6/25/12 and still NO call. They gave me a cheap laptop and said for me to take it or leave it. I told the last person I will gladly give it back just as soon as you get all the information you stole from my daughters laptop. She had over 1.000 pictures of her son with all the Monster Truck Drivers for the last three years. Besides all her personal information.

      Best Buy doesn't care about what they do to peoples property. All I want is what they lost in my daughters laptop I don't care if it does cost $1.000.00 "If you work on peoples products you should make up back up Disc to make sure this doesn't happen and if it does then you should pay the price to get it back! or Better still GET OUT of the Business"

     The old saying is "BUYER BEWARE" People stay away from Best Buy and the Geek Squad! Now my daughter has a $2,500.00 Dell Laptop paper weight 
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Updates & Rebuttals


#1 REBUTTAL Owner of company

PC Backup

AUTHOR: PC Consulting - ()

I am a tech who has been servicing the mountain communities of Fresno county for many years. The first thing I do is back up my clients data before repairing their operating system. It is a simple, quick and easy process that any person calling themselves a tech should have easily mastered. I don't get all the posts on Geek Squad about lost data, it just doesn't make since unless the hard drive has total failure. I have even stuck failed hard drives in the freezer (in a sealed pouch) for a couple hours and managed to retreive data. Come on guys you can do better!

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#2 Consumer Comment

it at it again

AUTHOR: MochaG - (United States of America)

It thinks that every person who reads reports on this website is stupid. Hope it will say something smarter, so other people can get something out of its posts.
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#3 Consumer Comment

Backup on Team Rebutt

AUTHOR: The Outlaw Josey Wales - (United States of America)

  Team Rebutt needs to be backup against wall and shot
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#4 Consumer Comment

Not sure

AUTHOR: MochaG - (United States of America)

A degree is not required to be a tech or programmer, but capability and potential are. Though, I don't understand why do people always associate computer science with programmer? The degree has little to do with becoming a programmer. The only relationship I see is that those who are in the program will learn and develop algorithm to solve a computer problem. Computer languages are only tools to demonstrate the understanding and solution to a computer problem. That's the only reason why there are many computer science degree people work as programmers.

Speaking of restoring lost files, you would be able to use a software to successfully recover files if any sector of the previous file data in the hard disk has not been overwritten. If any at all is overwritten, the file may be recovered but would not be the same again (or corrupted and cannot be used).

Back to the OP problem, I am not sure about the policy or term of services (TOS) you agreed when you took your daughter computer in. Did they give you any thing to sign at all? Or did they have any paper stating their TOS (or even point out to their website)? The problem with this, even without the TOS, is that there is no written evidence. Verbal agreement is difficult to prove and in your case it is against you. Backing up data is generally the owner responsibility. Telling someone who works on your data before wiping out the whole storage may or may not be valid, and in this case it will depend on the TOS. That's why it is likely against you.
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#5 Consumer Comment

Correction for Brian

AUTHOR: Jim Martin - (USA)

I believe Brian was talking backing up her data.  Not the restore discs.

Also, not all programmers and designers are college graduates, and many techs are.  And, yes, I am a programmer who did not go to any college.  I bought the books and programs and taught myself.  I did, however, go to a trade school to be a pc tech.

To the OP:  I'm surprised nobody has mentioned this, but there are free programs online that would allow you to recover the lost files.  I am not going to recommend any specific one as I personally have never had much luck with them.
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#6 Consumer Comment

Correction for Coast

AUTHOR: Brian - (United States of America)

Computers haven't come with back up disks for the last 5 or 6 years.  There are procedures in the set up instructions for making recovery disks.  If the OP or his daughter didn't do this, then they will have to buy them from Dell.

For the OP, did you pay Best Buy to do the back up?  They won't do it for free.  If you did, then they should do the recovery for free.  Backing up files is not the tech's responsibility, that is the owner's.  You'll be hard-pressed to find a tech that will do it without charging for it.  I suggest using one of the online back up services.  They are relatively cheap and do it automatically when you are online.  That's what I do and I never have to worry about losing my files.

For the poster who seems to think that college graduates make better techs.  I hate to inform you, but those people are designers and programmers, not techs.  Most techs come out of a trade schools or the military.  I don't know much about the Geek Squad, since I'm a tech and I work on my own computers.  I also do it for a global corporation and make a pretty good living at it.  I also don't have a degree in computer sciences.
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#7 Consumer Comment


AUTHOR: The Outlaw Josey Wales - (United States of America)

 Oh never mind Team Rebutt does not know the answer.
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#8 Consumer Comment


AUTHOR: Robert - (U.S.A.)

If you work on peoples products you should make up back up Disc to make sure this doesn't happen and if it does then you should pay the price to get it back! or Better still GET OUT of the Business"
- Incorrect.  It is quite common when you take your computer in for repair with any business that they do not back up your data(for free).  So when you took the laptop in, you signed a service order/receipt/invoice(what ever they call it) that said they are not responsible for any lost data.  Your only case against them would be is if you paid them for their data backup service and they failed by their fault.  In that case you would be 100% right to go after them.

But it is very interesting as to why you took it in.  You said you wanted them to put their Virus Protection on it and "clean it up".    That sure sounds like her computer was already infected with a virus and may have been beyond recovery.  I would bet that the details of this would explain quite a bit of how her computer was "destroyed".

Of course the real question is if your daughter was so concerned about loosing her pictures and personal data how come she didn't do any backups in the last 3 years?
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#9 Consumer Comment

A different option

AUTHOR: coast - (USA)

You will need to resort to the backup set that came with the computer and the data backup that your daughter has been maintaining for the past three years.
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#10 Consumer Suggestion

Welcome To The Bleak Squad

AUTHOR: John - (U.S.A.)

Did they charge you the money for the services? You were defrauded. Did the receipt show which tech performed which service? You have to remember who they hire for the Bleak Squad. They hire wannebes, pure and simple. College degrees? Not a chance. For-profit 'degrees'? Quite possibly, since no one else will hire them.

Time for small claims court. The manager and tech will need to appear to plead their case. If either fails to show (very likely), you will win. You could get a new laptop out of this. I recommend you use Craigslist and try to get other dissatisfied Best Buy customers/employees to testify on yout behalf. Should be a slam dunk.

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