Report: #546932

Complaint Review: Best Buy - HSBC Retail Services

  • Submitted: Tue, December 29, 2009
  • Updated: Tue, December 29, 2009
  • Reported By: Debora — Mission Viejo California United States of America
  • Best Buy - HSBC Retail Services
    PO Box 60148
    City of Industry, California
    United States of America

Best Buy - HSBC Retail Services Online Late Charges Insane City of Industry, California

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I have spent literally hours trying to clear up Best Buy payment issues.  After promising to change payment schedule from 1st to 10th of cycle, with confirmation, I was told this was not possible the following month after calling back again--thus receiving late charges AGAIN.  After paying ONLINE, ONTIME, was then told that payments could not be posted for 2 days, thus being late again, even though payment was made on time.  Again, after a phone call, was reminded that payments, even online direct, could not be posted after something stupid like 4 pm and take 2 days to process.  Customer Service agent said she would lift late charge when she saw my posted payment.  Surprise, surprise, I open this month's bills--no credit--just another late charge.  Seriously irritating/frustrating as I have always been conscientious and am extremely angry with their policies.
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This report was posted on Ripoff Report on 12/29/2009 01:12 PM and is a permanent record located here: http://www.ripoffreport.com/reports/best-buy-hsbc-retail-services/city-of-industry-california-91716/best-buy-hsbc-retail-services-online-late-charges-insane-city-of-industry-california-546932. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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