Report: #1255805

Complaint Review: BetterHelp.com - Internet

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Submitted: Fri, September 18, 2015
Updated: Mon, August 03, 2020
Reported By: Jess — Miles City Montana USA

Author Not Confirmed

Why?

BetterHelp.com Internet USA

Phone:
Web: BetterHelp.com
Category: Mental Health

BetterHelp Refund...? Scam! Internet

*UPDATE Employee: We'd love to help resolve any outstanding billing concerns!

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I cancelled my free trial and was told that I had been issued a refund on 9/11 and it would take up to 3 business days to show up in my account. On the 16th, I was told again that they had issued a refund that day, but no such refund has been made either day. They have quit answering my emails, from the looks of it, and I'm assuming that disputing with my bank will be the only option I have - which I did today. Please, be careful with this company, because this is ridiculous.

Report Attachments:

This report was posted on Ripoff Report on 09/18/2015 02:40 PM and is a permanent record located here: https://www.ripoffreport.com/report/betterhelpdotcom-verified/internet-refund-scm-1255805. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

0Author

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#1 UPDATE Employee

We'd love to help resolve any outstanding billing concerns!

AUTHOR: BetterHelp Support Team - (USA)

SUBMITTED: Wednesday, February 22, 2017

POSTED: Wednesday, February 22, 2017

Hi there, our team at BetterHelp wanted to post and let you know that we are very sorry for the frustration our subscription billing process has caused you. Once our team has processed the refund, the timeline of the returned fee showing in your account is dependent on your bank's timeline for refunds. If there are any outstanding concerns in relation to this post, please reach out to our support team via email at contact@betterhelp.com. Thank you for taking the time to read this, and we send our best wishes.

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