Report: #1221905

Complaint Review: Birch Communications

  • Submitted: Sat, April 11, 2015
  • Updated: Sat, April 11, 2015
  • Reported By: Anonymous — Houston Texas USA
  • Birch Communications
    320 Interstate North Parkway, SE
    Atlanta, GA , Georgia
    USA

Birch Communications Birch Communications is a SCAM! HORRIBLE Customer Service! Atlanta, GA Georgia

*UPDATE Employee: Complaint Response

Show customers why they should trust your business over your competitors...

Birch Communications is a d*** SCAM!  I first heard of Birch Communications when I was normally looking through the Greensheet newspaper in my city and saw one of their ads, and decided to contact them since what they advertised interested me. 

Once I contacted them, I was already signed up (Paid them $23.92 to "activate and pay my first month of service" from my precious hard earned money - Gladly I didn;t pay with my credit card or they would have ABUSED my number) with my landline service and account # around March 25th, 2015 and they told me that "it would take 3-4 days for my phone service to be activated" and that "I didnt need a technician for it to be connected."

I patiently waited the 3-4 days, no connection and I didnlt think much of it, 2 days passed by and no connection still, that day my family and I where trying to connect our home phone ourselves for hours trying to get a connection. I called them back and they said to give it more days and it would connect on its own because there was a "techinical """"""""problem"""""" with their services in my neighborhood", so I did.

When it still didn't, I finally decided to call them back last Friday morning (Friday, April 3rd, 2015) and I was trying to settle an appointment for a technician to come to my house and put the supposed "line" for us (Which I know now there is none) and they said that they have no technicians at the moment in the area and that sometime next week (THIS WEEK) they would e-mail me with the appointment for the technician to come, I waited patiently all week and they never contacted me, the fact too that I contacted them SEVERAL and PLENTY of times and now completely ignore me. OH! And fact too that every time you call their customer service, EVEN if you call at 8:00AM SHARP like I have, you still have to wait for MINIMUM 45 minutes for someone of their customer """""""Service""""""""""" to answer you, because they have THAT many calls at 8:00AM SHARP, and when they finally answer you you get s***** representatives that pressure you and want to hang up quickly on you and if you are complaining about their services they tell you to "hold", and you do, unti,l you realize that you were actually hunged up, it's already happened to me with their representaives doing this to me 5 times and I'm surprised that I'm not infuriated because I have a huge patience. 

I called about 45 minutes ago and since it's the weekend a sales representative named Anthony told me to call back Monday and call 2 different of their phone numbers of customer service of a JOKE that they are!

I have been a respectful and honest customer with you and you have taken me a complete joke, look at me for a FOOL, ABUSED MY PATIENCE. F*** YOU BIRCH COMMUNICATIONS YOU WILL NOT TAKE ME FOR A FOOL. You guys are just trying to pass me and ignore me until the months over so you gus can keep the money and charge another month after month and THINK you can keep doing the same techniques to me to keep milking out free money out of me, F*** YOU! (((Redacted)))

Like I've contacted you guys for the FOURTH TIME! CAN I PLEASE GET A REFUND? AND OH I'M NOT ON CONTRACT FOR YOUR LANDLINE """""""SERVICES""""""" SO I HOPE NOT TO BE TOLD THAT I WAS IN A CONTRACT WHEN I NEVER WAS AND HAVE THE NEWSPAPER THAT SAID NO CONTRACT AND WAS TOLD BY THE REPRESENTATIVE!

No what's, if's, or BUTS!!!! REFUND PLEASE!!!!!!!!!!! WHERE'S MY REFUND!!!?!

PLEASE STAY THE F*** WAY FROM BIRCH COMMUNICATIONS, THEY ARE A SCAM AND WILL TAKE YOU FOR A FOOL IF YOU ARE A PATIENT PERSON LIKE ME, THEY HAVE NO LINES ITS ALL LIES, THEY JUST MAKE YOU WAIT, WAIT, WAIT UNTIL THE MONTH'S OVER TO CHARGE AGAIN AND GET FREE MONEY WHILE GETTING YOU NO SERVICE. STAY AWAY FROM THEM THEY DON'T GIVE A S*** ABOUT THEIR CUSTOMERS THEY CARE ABOUT WHAT'S IN THEIR POCKETS!

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This report was posted on Ripoff Report on 04/11/2015 09:59 PM and is a permanent record located here: http://www.ripoffreport.com/reports/birch-communications/atlanta-ga-georgia-30339/birch-communications-birch-communications-is-a-scam-horrible-customer-service-atlanta-1221905. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Complaint Response

AUTHOR: Birch Communications - (USA)

Hello,

I'm very sorry that you've had a poor experience. Please email me at cassandra.gulia@birch.com with your account and contact number and I will escalate these issues immediately.

Thank you,

Birch

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