Complaint Review: Birch Communications - Atlanta Georgia
- Birch Communications Atlanta, Georgia USA
- Phone: 866-424-5100
- Web: birch.com
- Category: Internet Service Providers
Birch Communications Rude customer service attempting to collect $6,000 for 2 months of service Atlanta Georgia
*UPDATE Employee: Please Email Me
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My company closed its doors in July. I cancelled my account in August. In December I received a collection call for $6,000.
The person on the phone was very rude when I asked why would I pay $6,000 for what should have been an $860 bill. (My service was $429 per month.) "She responded early termination fee."
I am not sure what they mean by "early" since i was with CBeyond for three years before Birch bought them.
I said that I was not prepared to pay $6,000 today or ever.
No effort was made to find out facts; no effort was made to resolve the issue. She rudely said that she was turning me over to outside collection agency since I was not prepared to pay the $6,000 of extortion.
This report was posted on Ripoff Report on 12/14/2015 11:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/birch-communications/atlanta-georgia/birch-communications-rude-customer-service-attempting-to-collect-6000-for-2-months-of-s-1274097. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Please Email Me
AUTHOR: Birch Communications - ()
SUBMITTED: Monday, December 14, 2015
Good afternoon,
I saw your post today and watned to apologize for the billing issues. I would like to investigate further and help. Please send me your account information and contact number so I can follow up. Thank you. - jared.williams@birch.com.
Jared Williams
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