Bob's Discount Furniture Terrible product, worse service Latham NY

We bought a recliner on December 29, 2017, and was delivered on January 5, 2018.  It broke in early February and, after 15 phone calls, it was fixed in March.  It broke again in July, and was fixed.  It broke again on December 28, 2018, but it took until January 4 to be fixed for a third time. 

It then broke 36 hours later for a FOURTH time, and when I called about it, I was told I would receive an email in three days.  When I didn't get the email on the fourth day, I called again and was told we are now told we are out of warranty.

This has been the worst experience I have ever had with a vendor.  If you are thinking of purchasing from Bob's, RUN AWAY -- FAST.