Bob's Discount Furniture West Springfield Customer service Dispatch Sales Lied about sale and delivery West Springfield Massachusetts

I purchased a sofa from them and paid$49.99 for delivery and set up. I set a delivery date and time with dispatch. When no one came our called after waiting 3 hours I called them. They said they had truck trouble and promised to deliver it the next day before noon. Again no phone call or delivery. I called again and was told it didn't fit on the truck. This was after they were supposed to leave it on the truck over night. I was told that they wouldn't be able to deliver it for 5 days. I already waited a week.

When it was finally delivered the driver slipped and told me it had been backordered. Due to the dishonesty from all involved I will highly advice others to pay a little more and be treated as you should be. In total I spent over 10 hours on the phone with the department's named above.