Report: #475481

Complaint Review: Bonaventure Senior Living

  • Submitted: Fri, July 31, 2009
  • Updated: Fri, September 07, 2012
  • Reported By: Salem Oregon
  • Bonaventure Senior Living
    3220 State St
    Salem, Oregon

Show customers why they should trust your business over your competitors...

As a former fairly high-level employee at the corporate office in Salem, Oregon, I can tell you that Bonaventure Senior Living (formerly Mountain West Retirement) and its CEO (Kelly Hamilton) do not care about your loved ones, or even their own employees at all. It's all about the money and how much they can get from you.

During my time there, I literally saw them fire more than a hundred employees at both the community and corporate levels. If you're interested in moving your loved one into one of their communities, ask the Executive Director how long they've been with the company. It most cases, it'll be three months or less. Why? Because they're constantly turning over, either because good people walk out because they can't handle the senior leadership, or because they were fired.

Don't believe me? Check out how many jobs they have available at And I hope you're not concerned about your loved one receiving quality nursing care; their nurses turn over about every two months, at every one of their 30+ locations in 5 states!!!

Salem, Oregon
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This report was posted on Ripoff Report on 07/31/2009 11:12 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE EX-employee responds

I agree and it's so true

AUTHOR: anonymos - (United States of America)

I can confirm this, I also am a former employee of Bonaventure and I can tell you the upper management do not care about the employees they turn over their ED's so frequently that nearly 80% of them have been employed for less than 1 year, and why?

Well mainly Pam and Jeremiah Grey (yes mother and son) run the company and the only thing they care about is how many seniors you can fit through the door and how many calls you can make to bug the crap out of your inquires.

When the ED's need to manage the building and take care of staff concerns they are chastised for not making enough phone calls, if you disagree with either of the Grey's about how this philosophy is hurting the community and it's residents they won't ask how do we make it better? instead you can expect a final paycheck the next week. their ethics are backwards and they are in the business for all the wrong reasons.

I have witnessed them even recreate documents to fool the state surveyors to get out of citation tags, it's a poor way to run a business and they have a kid running half the company...... good show Bonaventure it's more like Bon voyage.
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#2 General Comment

Sadly mistaken

AUTHOR: Andersen - (United States of America)

I don't know where you get your facts from but you are sadly mistaken. I know people who have worked there and unfortunetly for our family we were not so lucky. We had a family member live in the IF facility and they died.

Since the IF facility has opened 2 and 1/2 years ago they have had more than 4 ED's, more than 4 kitchens managers, more than 4 marketing directors, more than 4 activity directors, more than 3 maintance supervisors, and more than you can count of kitchen staff, care givers, and house keepers.

The problems is within the upper management. They do not know how to run the facility or their employees. If any of the employees do not agree with them they are fired or writtenn up until they conform.

The truth of the matter is that 2 or 3 of the orginal employees still work there and this is a fact that speaks for itself.
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#3 Author of original report

Garbage? Really?

AUTHOR: Salem - (U.S.A.)

To the person who says their grandfather has lived at Bonaventure for years... Really? I noticed you didn't mention the name of that particular community.

Also, nobody knows who new COO Pam Gray is, except for internal employees. Regional Directors report to Pay Gray. She spends (nearly) all of her time at the corporate office. Sounds to me like this posting was written by Pay Gray herself, or perhaps by one of the multiple assistants she has had over the last couple of years.

But if you don't believe what any of the other former employees on here have to say, then do your research and call around to multiple Bonaventure communities and find out how long their Executive Directors and Nurses have been there. Some people do last with this company. But most do not. There are exceptions to every rule, however. But don't be fooled... A Bonaventure employee who has been with the company for 6 months or more is the exception, not the rule.

And if the person who posted the comment that I'm referring to actually is the granddaughter of a Bonaventure resident, then you need to do your research too. If the ED at that community has been there more than two years, then they are the exception. But make no mistake, Executive Directors and Nurses are all hired and fired by the same people at the corporate office in Salem, OR.

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#4 Consumer Comment

What a bunch of garbage!!

AUTHOR: Amshaegar - (United States of America)

Ok seriously? My grandmother has lived at a Bonaventure Senior Living community for a few years now and she loves it. She gets great care and all of her needs are well cared for. And in response to the nursing care that seniors there receive, its great. The nurses and Executive Directors don't get fired or quit every three months, that has to be the most bogus comment I have ever heard. The Executive Director at my grandmother's facility has been with the company for years, and not under 3 months. And as far as good nursing care goes, my grandmother is totally well taken care of. All of her meds are distributed to her every day and us as the family never have to worry about whether or not she is taking her meds properly. All in all, it sounds like the original poster was someone who wasn't doing their job got in trouble and is now upset about it. If you really want to see what great care Bonaventure Senior Living gives and actually how much the CEO (Kelly Hamilton) and new COO (Pam Gray) really care about the the residents, I suggest you go and set up a tour for yourself and not rely on some crazy disgrunteled employee.
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AUTHOR: StBelz79 - (USA)

I worked as a medication aide and caregiver at High Desert Assisted Living in Bend when Bonaventure was still called Mountain West.  Mountain West was the worst employer I ever had.  The turnover rate for caregivers and medication aids was atrocious, training was virtually nonexistent, and they routinely shorted employees' paychecks sometimes taking weeks or even months to pay us what we were owed.  

All of this resulted in the residents recieving inadequate care.  I also filed a more complete report of my own, detailing my experience.  And for those who might say high turnover is natural in the senior care industry, because caregiving is a difficult, low-paying job:  The facility I worked at following my time at High Desert paid just as low, and the work was still challenging, but it maintained a low turnover rate by treating staff with respect, and focusing on the needs of the residents instead of simply looking at the bottom line.
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