Boost Mobile Lying Supervisors, refusal of refund.

I have been having major issues with Boost mobile in the past few months. My phone was not working so I sent it back in and they made me jump through a bunch of hoops without any resolve to get a basic refund. I was contacted by someone who agreed to send me another phone as a stand in while I returned the other. I was still inquiring about my refund and was told several different stories. Obvioulsly this annoyed me and when it was escalated to where I spoke to a supervisor the supervisor told me I could get my refund and that Boost could send me a new phone and they can cover the charge of whatever I chose and that I could get my refund in 2-3 business days. I ws quite relieved bc that was all I wanted. I checked after that and there was no refund and when I called Boost again they said that it is not in the call notes.. so basically this lying supervisor just said that just to get me to stay quiet and oh of course I am looking like the liar now bc all the others going through the call notes didn't see this. I was livid..

how could a SUPERVISOR lie to a customer of 7 years?!!! What kind of company is this which allows them to lie to loyal customers. Mind you, he was not the only one to tell me I could get my refund. By this time I am calling all the time, drilling them for my refund bc I was told I could get it all the while my phone still wasn't working. I had one supervisor try to help me and when she realized there was no way to fix the phone, she told me she will call me right back and never did.. had me waiting on her on my landline with a dead phone in the other hand. So this company has a bunch of lying supervisors running around lying and telling customers they can get their money back and also giving up on them. This is ridiculous. Now Boost has my money and my phone and I think they do not deserve my money anymore. I tried calling the headquarters to file a complaint and it is down... their customer service reps and supervisors and filled with liars and people who would give up on you when they cant help you and people not doing their jobs of choosing what to add to the call notes. Boost left a horrible taste in my mouth and quite frankly, they suck.