• Report: #806458
Complaint Review:

Bright House Networks

  • Submitted: Wed, December 07, 2011
  • Updated: Thu, December 08, 2011

  • Reported By: E — casselberry Florida United States of America
Bright House Networks
3767 All American Blvd Orlando, Florida United States of America

Bright House Networks CrapHouse Internet Service is intermitent Orlando, Florida

*UPDATE Employee: Service

*Consumer Comment: castlewood terrace

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I was living in an apartment complex last year and had the cable light service ...
This is supposed to be on 24 hours a day.   I experienced many many days of outage and calls to BH.
They were always trying to swap out the cable box .... They have a huge pink form to sign when initial install is performed and money collected .. TONS OF FINE PRINT ....

Have you swapped it out ? -- it's like a brand new unit.. it worked this morning why should the unit be bad ... oh ... lightning ? .. ( then it's working the next day) ..

well , in an apartment area, we technicians notice we cant supply enough bandwidth for the heavy useage ...
they send a service man out who has to schedule with the landlord office to get the key to access the ports on the building ... comes out and replaces some cable jacks ( apt. had painted over some of them - bad connection) --- this made it good for a few days .. then it rained again ( as it does every day in the summer in Florida) ... and it crapped out ..

when they schedule an appoint they make it for a 4 hour window .. so u gotta sit home all day hoping they come early but they usually come at the end of the window ....  out-tage ... outage .. outage is still going ...

so . the question is .. should you pay for land line cable that is unreliable or just get something else not as fast but at least is not controlled by the whims of the cable company ....
well sir, if u upgrade to business class we always respond to those within 4 hours ... ...by then the business day is over 1!!!!

This report was posted on Ripoff Report on 12/07/2011 09:45 PM and is a permanent record located here: http://www.ripoffreport.com/reports/bright-house-networks/orlando-florida-32810/bright-house-networks-craphouse-internet-service-is-intermitent-orlando-florida-806458. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee


AUTHOR: BHNInsider - (United States of America)

My name is Chris and I work for Bright House Networks. I would like to resolve this to your satisfaction. Please send me an email Chris.Berry@mybrighthouse.com . Thank you!
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#2 Consumer Comment

castlewood terrace

AUTHOR: E - (United States of America)

I lived there and it is under concord management ..  some govt assistance also ...
low-income subsidized housing ... 

they love to come check out your place when your not there ..
they are slow to fix anything ...

of course concorde management is different then the specific apartment ... but the property is under than management ..  i'm just glad to be out of there .. it was a bad experience ..  didnt get much sleep around there ...
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