Brookdale Senior Living Jessica Manriquez Fraudulent, abusive and illegal behavior Santa Rosa, California

I  know for a fact that the two positive rebuttals to this complaint were written by management of Brookdale, they have a policy that for any complaint their managemnt will write a phony rebuttal praising the facility or employee who was complained about. They have been doing this for years, my girlfriend who works in administration for them told me they always do this. 

My mom moved into Brookdale in Sept. '11 and it was the best thing she had done for herself in years.  Mom was diagnosed with stage 4 lung cancer in the summer and my sisters and I knew she would eventually need care that we wouldnt be able to provide.  Brookdale holds a Hospice waiver which allowed the wonderful people from Sutter Hospice to care for mom in her last months of life.  The location is beautiful.  Mom's unit allowed for her dog to live with her with a small patio yard.  The facility is clean and the staff was great.  The Director, Scott, was the most amazing person.  My family wasnt sure what to expect but he made mom's (and our) transition into the facility a good one.  He is caring and thoughtful.  Mom was still ambulatory when she moved in and found that without the stress of living alone in a house that was too big, she was able to come and go as she pleased, loved that someone else cooked and did the dishes for her, the food was good and she was able to be social without the pressure of making friends fast.  Her apartment was cleaned for her and her laundry done weekly.  She had the freedom to get her hair done when she wanted, go on trips Brookdale sponsored, visit with family in the privacy of her apartment, and have fun.  She said that she was not sure about moving but after she was settled, we all agreed with her that we wished she would have done it sooner.  Mom died in November and we miss her every day.  We are so grateful that she was at Brookdale during the last part of her life.  Because the daily tasks of life were managed by Brookdale, it allowed us all the time we had to focus on our relationship with and our love for mom. 

I worked with Jessica and she is a great person.  Jessica is a awesome manager who really cares about the residents, staff and customers.  I know the person who wrote the orginal rip off report.  Jessica had no interaction with this family member or resident.  Jessica transfered to Chanate a week before this resident moved out.  In addition, this family member called the state on Chanate.  The state did not find anything wrong.   What this person wrote is not true.

Jessica never evicted any HUD resident.  The prior manager Dan Devine evicted a HUD resident for smoking.  That resident had been warned several times and continued to smoke in her apartment.

If you have the opportunity to work with Jessica, take it.  She is a great person and I would love the opportunity to work with her again.