Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1156156

Complaint Review: Capitol Kia - Austin Texas

  • Submitted:
  • Updated:
  • Reported By: gabluesgirl — Austin Texas
  • Author Not Confirmed What's this?
  • Why?
  • Capitol Kia 13573 US Hwy 183 North Austin, Texas USA

Capitol Kia - Bait and Switch: Tried to Sell Me the Wrong Vehicle Bait and Switch: Tried to Sell Me the Wrong Vehicle Austin Texas

*Consumer Comment: How to Work a Car Deal - Automotive Sales Training - Jim Ziegler

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I am astounded and seething from yesterday’s near car buying experience at Capitol Kia of Austin on 13573 N Hwy 183. 

Due to our family expanding a few months ago, I have been shopping for a minivan.  Tuesday, June 17th, I first went into Capitol Kia to browse.  Branden, my salesman, showed me a few different 2014 Kia Sedona minivans.  Later that day I brought my husband back to look with me.  There were two I looked at.  One was a basic model with uncomfortable cloth interior and no extra features.  The other one was the much nicer minivan, with leather seats, sunroof, rearview camera, power everything, etc... 

Having a set price in mind that I wanted to spend, I let Branden know I was only interested in the nicer model but was only willing to pay a certain amount.  I spoke to the finance manager about the vehicle to discuss numbers, he ran my credit, and gave me my payment options.  I was still not happy about the price of the vehicle after lots of haggling, so I left and told him to call me if he found a way to lower the price.  The following morning (June 18th), he called to tell me he was able to have the sales manager reduce the van I liked by $1000.  I decided to move forward with the purchase. 

On June 18th, I brought my entire family to the dealership with the intention of buying the Kia Sedona.   I test drove the vehicle I wanted, looked at it inside and out, and it was even sent to Detail for cleaning in preparation for purchase.

Once I made it to the financing department after two hours of being there, I was very slowly taken through lots of paperwork before I got to the sales documents or financing documents.  When I was  presented with the Buyers Order, I noticed that the color was wrong on the vehicle description.  I asked the finance person, Marcus Benitez, several times if there had been a mistake because the van I wanted was blue (not silver as the paperwork said).  He said he could simply change the color on the paperwork.  I asked him to please check the VIN number against what’s in the system to make sure there was no mistake.  He finally called the sales manager to inquire and learned that the wrong vehicle (the basic model van that I did not want) was the one on the sales paperwork. 

Although I’d been very clear throughout the sales process about which vehicle I was buying and had been quoted pricing for this vehicle, they intentionally drew up the paperwork on the wrong vehicle (the cheaper one).  Marcus told me this was the first he knew about it.  He also told me that the price of the vehicle I wanted was higher and that my payment would be higher than for the vehicle the paperwork was for. I was then told that they had "accidentally" quoted me a price for the wrong vehicle the entire time and that my price would have to be higher to get the one I wanted. This was after I had done a test drive, the vehicle had been detailed, and lots of conversations had been had about THAT vehicle. 

I walked away from the deal and demanded that they either shred or turn over the documents I’d already signed.  Marcus put everything in the locked shred bin in front of me while I was there.  No attempt was made to resolve this situation on their part before I left.   

Posted on the wall of the finance office is a very bold notice stating that once someone signs a sales contract for a vehicle, they are not allowed to change their mind or return the vehicle for any reason.  I feel certain if I'd signed this paperwork, that they would have held me to the contract on the wrong vehicle. 

I feel that the staff at Capitol Kia intentionally tried to dupe me into buying a vehicle I did not want.  At the very least, this was an obvious "bait and switch" attempt, if not something worse.

This report was posted on Ripoff Report on 06/19/2014 10:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/capitol-kia/austin-texas-78750/capitol-kia-bait-and-switch-tried-to-sell-me-the-wrong-vehicle-bait-and-switch-tried-1156156. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 Consumer Comment

How to Work a Car Deal - Automotive Sales Training - Jim Ziegler

AUTHOR: Auto dealer fraud Investigator - ()

POSTED: Sunday, June 29, 2014

You have to ask yourself a few questions before going to a dealership. Are you familiar with the current scams in the auto industry yes or no ? When you go to a dealership and you take a test drive of a car that you're interested in buying Write down the entire vehicle identification number before you go into the building. Make sure that when the salesman writes up the deal that the Vin number that you wrote down on the piece of paper is on the contract of the car you plan to buy.

And yes it is true when you sign the dotted line your feet to be held to the fire of that deal. The only people that can get out of the contract is not you but the dealership can whenever they want before the deal is funded.

Would you like to know why dealerships do not give you copies of the credit applications you filled out in your own penmanship and Signed ? There is a special kind of software the dealership having a computers to help get loans for customers. They take data off of your credit application they place it in this software that will take you a personal information and send it off to his many dealerships that are Embedded into the software for that particular dealership.

Like a Toyota dealership did to my father my father filled out a credit application and gave it to the finance manager. I personally believe the finance manager know she could not get my father financed With the true information that was on the credit application that my father filled out. I believe the finance manager sent fraudulent information untrue information to many lenders to get my father a auto loan.  My father makes $3300 a month gross retirement income. He also pays $2100 a month for rent. So after all said and done he doesn't have very much money left over.

The finance manager called me and told me that he's going to have a hard time getting my father finance based upon his current and true financial picture. I told him that if he couldn't get an honest legitimate deal together and get it financed we would bring back the car. The finance manager said don't worry and see what I can do let me work on it for a couple more days.

A couple of days later he called me back and told me that he got the deal financed and instead of the finance manager telling the truth. The finance manager told the lenders all of them that my father only pays $500 a month for rent. What a finance manager sends fraudulent information to lenders through this software it's called wire fraud. If the finance manager participate in submitting fraudulent information through the software to see many lenders as possible he certainly does not want you to get a copy of the credit application you filled out which says the truth and the finance manager elected to send fraudulent information to lenders.

Many finance managers across the country will lie to lenders just to get the deals funded. When you go to a dealership and you fill out a credit application in your own handwriting Make sure the finance manager or the salesman gives you a copy of the credit application you filled out and signed. If they refuse to give you a copy of the credit application be willing to get up and walk out because fraudulent activities may take place if you don't. And it will never tell you what information they sent to lenders. 

If you want to know if your favorite dealerships finance manager placed you in a fraudulent auto loan contact your lender and ask them to send a copy of all the data but the dealership submitted to them, the lender to get your loan approved. If you have a copy of your credit application and the data that you get from your lender do not match somebody committed wire fraud placed you antiflatulent auto loan.

It's called predatory lending tactics placing people in cars that they do know the customers do not financially qualify for if the finance manager tells the truth to the lender of your current financial situation.  

Watch this video below it's a training video motivating sales people to sell more cars. 

The most valuable information I can give you is to never buy a car from a salesman that you like it's not about relationships it's not about friendships it's not about being buddies or brown nosing you to get you signed the documents. And by the way if you think the negotiation process over with when you get done with the cells rep think again.

Many auto dealerships place very ruthless and very smart people in the finance department to get you to sign all the needed documentation to sell your car.  The finance manager is there because he has the ability to sell you everything under the sun and everything thats laying on top of his desk. Never trust many of them. 

No auto dealership will place a green pea in the finance department. If you're skeptical of any of the documents get up and walk out and watch the numbers go down the closer you get to the car that you drove to the dealership..

Stay tuned because I will telling you about CSI DIVERSION. This process can help prevent you from ever getting safety recalls on new cars in the Automotive reports on this website soon I will be explaining it in great detail.

Law firms who help car buyers Sue dealerships in a court of law hire me to help them win cases against dirty auto dealerships and Dirty RV dealerships.

 

My Definition of the word SALE

 Suckers

ARE 

LOOSE and 

EASY

 

SALE. Don't become their sucker

also FULL PRICE IS NEVER a FAIR DEAL   GET UP AND WALK OUT !!!!!! Never be a SUCKER

 

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now