Complaint Review: Capitol One - Mclean Virginia
- Capitol One capitolone.com Mclean, Virginia U.S.A.
- Phone:
- Web:
- Category: Credit Card Processing (ACH) Companies
Capitol One ripoff Mclean Virginia
*Author of original report: OK....Here's the Story
I just found this website as i was about to pull my hair out because of charges that were allowed on a closed account
I do believe in going right to the top. Someone in a thread about Capitol One was able to find a phone # for the CEO, Richard Fairbank. Please help me! I don't care if it's a home or business #... how can I find it... the #"s I got for corperate were false... If you don't want to post it here, e-mail me privately or at least let me know of a way to find a real home or office number.
Please help! I promise I'll post a full report once i get this taken care of
Thanks
jp in chicago
Jonathan
Chicago, Illinois
U.S.A.
This report was posted on Ripoff Report on 10/13/2005 06:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/capitol-one/mclean-virginia/capitol-one-ripoff-mclean-virginia-160681. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
OK....Here's the Story
AUTHOR: Jonathan - (U.S.A.)
SUBMITTED: Tuesday, October 18, 2005
I paid off my account and requested it be closed. When doing so, I asked for the "payoff amount". They gave me this - it was more than the monthly balance. I paid the payoff amount. Next month I get a statement that says I owe $70........an automatic charge that I had set up 3 years ago went through for $39. A late fee was added to come up with the $70 due.
It seems to me that when I paid the payoff amount and requested the account be closed, the account would be closed (or at least frozen). Well the $39 charge went through as sell as some acct protection charge.
I made my case to the representative on the phone and her supervisor....they could have cared less.....I offered to pay the $39 if they waived the late fee - they refused. Furthermore, they informed me of a policy that the account has to cary a 30 day $0 balance before it will be closed...NO ONE TOLD ME THIS. What a scam! Please help with a way to get a real phone number of Cap One corperate.. Anyone that has a similar situation can send me mail
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