• Report: #1128516
Complaint Review:

Caribbean Cruise

  • Submitted: Wed, March 05, 2014
  • Updated: Wed, March 05, 2014

  • Reported By: Darrell — Los Angeles California
Caribbean Cruise
5100 N. State Road 7, Fort Lauderdale, Florida USA
  • Phone: 954 567 9353
  • Web:
  • Category: Cruises

Caribbean Cruise Lied to by "telemarketer" misrepresent Fort Lauderdale Florida

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On May 31, 2012 I participated in a telephone poll about the up coming election. It was a rather lengthy & detailed poll, and when the poll was finished I was told tho stay on the line to receive my "free trip for 2 to the Bahamas" as a thank you for participating in the lengthy Q&A poll. when I spoke to the women from caribbean cruise, I asked "how can you give away a 2 day cruise." She told me that caribbean cruise research into why most people take a cruise, caribbean cruise found that most people take a cruise based on experience and referral of friends and family. and she went on to say that even if a cruise is fully booked, caribbean cruise knows their will be a certain number of staterooms vacant, for various reasons, and that the cruise line filled those vacancies with people like me who win a prize or whatever reason. So when we talk about our trip, other people may want to do the same. i.e.:the referral reference. On that very day I had just opened my new business account and I had to use my temporary debit card to pay the taxes up front. (that is $191.00 on 6/6/12) I needed to finalize some details on the cruise and the gentleman I spoke to helped me with hotel reservations at their own resorts. I became very excited about our trip, all we needed to do was give the cruise line 60 days notice to secure travel times. We were thinking about going in october 2012, since we had a year to travel by. But for some reason we couldn't make those plans work. After a couple months passed I noticed that my account hadn't been charged for the hotel reservations. when I realized that they only had my temporary card number, I called Caribbean cruise to give them my correct debit card number. Again many month passed and no charges, and at some point in time I got confused on the dates we had to travel, so I contacted Caribbean cruise in April 2013, to again allow them to debit my account for a trip that I didn't realize was about to expire.
So in October I contacted the cruise line to see if I could extend my travel planes and was told that "yes" I could extend my trip for another year for a small fee. I also asked when I needed to pay for the extension, I was told I had till December 2013. So I planned to take care of the extension in November 2013.
In early Nov. 2013 my father took ill, so on November 10, 2013 I had to fly up to Seattle to take care of family matters. A few days after I arrived in Seattle, I received a "courtesy call" from Caribbean cruise asking me why I had not taken my trip? I explained, that my father had taken ill, and that I had called in Oct. to ask about the extension. He then told me that was incorrect and that my vacation had expired. He then explained that since I had paid for a trip for one person, they wanted to debit my account for the same amount so I could include my spouse. I lost my temper when in the conversation about the expired trip, he told me that it was 2 for 1 special ( not explained to me) and that we had to participate in a "Time share seminar". I exploded. Had I known it had anything to do with a "Time share" in the beginning, I would not have accepted or agreed to anything. I had a bad experience on a previous vacation when I was tricked into a "Time share" seminar that wasted 1/2 a day locked in a banquet room with salesmen trying as hard as they could to get me to purchase a "time share". After that experience, I would never agree to anything related to a "Time share". Then he told me that they had me on recordings agreeing to these conditions. I asked him to play back or let me hear what they had on file. I was then told that after the transaction was completed, the recordings were sent to my bank. I told him that I had been lied to and given false information and that I would not have had anything to do with this deal if I had known about any of this. I was very upset by this point in time, so he said to me "Oh, don't cry" and hung up on me.
I immediately called Bank of America to cancel my debit card, as I was under the impression that they were going to try and continue to charge my account for the additional funds.
I am not sure how to resolve this situation, since I asked what else could be done and was told I had only paid for 1 person, so I would have to pay the same amount to take my spouse. We can't afford Airline tickets to Florida let alone additional moneys for the cruise.

i did not receive any help from my credit card  co. Their response"I was beyond the 60 day charge back time limit"

This report was posted on Ripoff Report on 03/05/2014 12:20 PM and is a permanent record located here: http://www.ripoffreport.com/reports/caribbean-cruise/fort-lauderdale-florida-33319/caribbean-cruise-lied-to-by-telemarketer-misrepresent-fort-lauderdale-florida-1128516. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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