• Report: #1105205
Complaint Review:


  • Submitted: Sat, December 07, 2013
  • Updated: Sat, December 07, 2013

  • Reported By: angrydad — Glenn Dale Maryland
6333 Bell Station Rd Glenn Dale, Maryland USA

Carmax One wrong followed by an even bigger ripoff Glenn Dale Maryland

*Consumer Comment: It takes two people to sign off on the deal: the buyer and the seller

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I am not directly involved in these transactions but now that I know many of the facts,

I am moved to post a negative report about CARMAX and their financing partner,

Santander Consumer USA Inc.


My daughter purchased a vehicle from CARMAX.  Some time after the purchase, she discovered

that CARMAX had provided her with a false CarFax report.  She complained and CARMAX offered

to remedy the situation but did so by selling her a newer and more expensive car. 


She could barely make her payments at the time and had questionable, if not bad, credit but

CARMAX arranged financing through Santander.  After more than a year, I have discovered

that she owes some $16,000 on a 2009 Nissan Sentra!  As I said, I was not directly involved

in making the "deal", but is is clear that the CARMAX had to have made misleading statements

that they were correcting a wrong.  Instead, they rolled the balance due on the original vehicle

into the finance of the newer one with what is likely an outrageous interest rate. 


I would recommend that one avoid purchasing vehicles from CARMAX because they are not an

honorable company - at least they were not honorable in my opinion in their dealings with my daughter.

This report was posted on Ripoff Report on 12/07/2013 02:31 PM and is a permanent record located here: http://www.ripoffreport.com/reports/carmax/glenn-dale-maryland-20769/carmax-one-wrong-followed-by-an-even-bigger-ripoff-glenn-dale-maryland-1105205. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

It takes two people to sign off on the deal: the buyer and the seller

AUTHOR: FloridaNative - ()

I understand that you are an 'Angry Dad' posting this against CARMAX. But your daugher signed the contract. She needs to learn that it is not only CARMAX that will stick it to her in the finance office, but most, if not all, the auto dealerships have that same mentality. They will take advantage of anyone that walks in the door unprepared with their own financing from a third party not associated with the dealership.

Do I agree with the tactics of CARMAX? No, not at all. I just think you need to explain to your daugher, it is not just CARMAX. It's the dealership financing industry. Nearly all of the dealership finance offices mistreat the buyers that finance through the dealership by trying to insert last minute changes to the price, interest rate and/or terms of the contract. 

All of us as consumers have to be responsible for the contracts we sign and those we choose to not sign. When bad terms are put in front of you (your daughter) get up and walk out. Don't sign the contract. We have to protect ourselves because the F&I guy in the dealership isn't going to do the right thing. Once enough of us refuse to do business that way, the dealership financing industry will change.

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