Carmax 125+ Point Inspection Doesn't Mean Squat! Merriam Kansas

We purchased a 2006 Jeep Liberty in Feb 2009. After 30 days the heater fan would not work. After driving the vehicle for less than 3 months, the car wouldn't start. All electrical worked, but car wouldn't turn over. In fairness to Carmax they did have the vehicle towed to their lot on Friday evening. Service dept is closed on Sat and Sun so car sat until Monday. Unable to even look at car on Monday, but got to it on Tuesday.

Service Dept said they didn't know what was wrong but put vehicle through all diagnostic tests. Still couldn't find problem so Carmax had vehicle towed to Jeep dealership for inspection. Jeep dealership reported to us that diagnostic tests revealed hardware and software errors.

After having the vehicle in Carmax's possession for 7 days, it was determined that a fuse was missing. That fuse cost us $424.12 out of pocket due to their inability to diagnosis the problem. We were charged for all labor to do the diagnostic testing for a 20 amp fuse that probably cost Carmax 20 cents. I would think that most mechanics would look for the obvious first!

Cheri
Tonganoxie, Kansas
U.S.A.