• Report: #832372
Complaint Review:


  • Submitted: Wed, February 01, 2012
  • Updated: Wed, February 01, 2012

  • Reported By: customer — Philadelphia Pennsylvania United States of America
Internet United States of America

CarRentals.com deceptive practices, rip-off Internet

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I made a car rental reservation for my daughter with CarRentals.com. Carrentals.com operates as the middleman between the customer and the rental agency. I selected all my preferences for insurance, the age of the driver, class of car, etc. The total given by CarRental.com was a bit over $80 for the day. When my daughter picked up the car at the actual car rental agency (Thrifty), it turned out Thrifty had totally different charges for every preference that I picked on carrentals.com's website, and the total for the same preferences was actually over $140.

Thrifty advised me that when CarRental.com sends them the booking, they do not include any of the preferences that the customer already picked at the price CarRental.com lists. The list, and the fees associated with each item is a complete bogus, intended to lure you in to book with them for the seemingly low price, only to be shocked when you actually go pick up your reserved car.

Do not use CarRentals.com, it is inevitable that you will be ripped off!

This report was posted on Ripoff Report on 02/01/2012 12:38 PM and is a permanent record located here: http://www.ripoffreport.com/reports/carrentalscom/internet/carrentalscom-deceptive-practices-rip-off-internet-832372. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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