Complaint Review: CenturyLink - Denver Colorado
- CenturyLink 930 15th Street Denver, Colorado USA Denver, Colorado USA
- Phone: 3036647037
- Web: www.centurylink.com
- Category: Telephone Companies
CenturyLink Adding bogus "Cost Recovery Fee" - breach of contract Denver Colorado
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I received a discount from CenturyLink for a 24 month commitment. The contract was done over the phone and I was told that the price would not change for 24 months.
After several months I fond a $ .99 "cost recovery fee" on my bill which I disputed because I had not agreed to this bogus "fee". A commitment has to come from both sides and CenturyLink committed to provide service for 24 months for a fixed amount. A "cost recovery fee" is absolute nonsense because the cost of doing business is supposed to be included in the price for a service. it would be the same if McDonalds would add a "cost recovery fee" to the price of a hamburger for what they have to pay to the janitor for cleaning their restrooms.
After I disputed the $ .99 fee and took this amount off from their bill they started adding $ 6,- "late fees" and interest to my bills. After i filed a complaint with the AG they disconnected my line, I made several calls from my cell phone and finally they sent out a technician who showed up the next day saying that he was not qualified to fix the problem. he promised that someone else would come but it didn't happen. After several days and numerous calls from my cell phone (wasting my prepaid minutes) they finally send out a qualified technician to reconnect my line.
Again, I took some money off from the next bill I received for the days without service. I explained to them that I would not pay for a service which I didn't receive but they never responded.
This report was posted on Ripoff Report on 12/02/2013 09:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/centurylink/denver-colorado/centurylink-adding-bogus-cost-recovery-fee-breach-of-contract-denver-colorado-1103573. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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