CENTURYLINK QWEST Over Charge, Billing Errors, TLA Fees Internet, Internet

After an exhaustive effort of phone calls, emails, and letters to everyone I could think of including Qwest/Centurylink, BBB, Attorney General, numerous websites, Ect.,  the letter we sent to the FCC solicited a response from Centurylink.

Qwest/Centurylink offered a "resolution" on receipt of the FCC complaint to adjust the amount owed to be more in line with their contract.   I'm not satisfied because we've lost huge amounts of time and resources in trying to get Centurylink to follow their own contract.  

If you're a small business owner and find yourself a similar situation I'd recommend contacting www.fcc.gov 

I hope he did, but here is what I see, and I come from telecom, so I have some insight.

They screwed up your bill, I know that is really annoying, no idea why it happened, but they credited it.  You say "they did not say they screwed up" but let me tell you, if they credited it, that is their admission of guilt.  Regardless, they are a phone company, not your girlfriend.  "Sorry was all I ever wanted to hear.." does not work well with a utilities company.

Then, you got pissed and cancelled when you had a contract, and here's a shock, you got hit with termination charges, because you broke your contract.  Also when you call customer service, try to refrain from the large, dumb and faceless commentary.  Shockingly while I am sure you feel the customer is always right, people tend to forget the customer service people on the phone are people. 

Hopefully Doug has some miracles up his sleeve..  My apologies if my estimations here are inaccurate, but they sure seem right. 

Best, and good luck,

We responded to Doug @ Centurylink request same day with the information requested.  And sent additional information as they requested on May 16th 2012 and as of today I'm still waiting for a response or resolution.  Not the typical 24 hour response he described.  I'm doubtful that Doug will be able to correct this as I've spent so much time and energy trying to do so.   But if Doug responds or corrects I'll be sure to update.

Hello, John.

Just finished reading your complaint about our company. Very sorry to see you've had this experience with us. I'm one of the managers in the executive office and would like the opportunity to have our team investigate this to see what needs to happen to make it right.

Please send us an email with the account information as well as the details you've posted here. We typically have a 24 hour response time.  TalkToUs@Centurylink.com
Looking forward to helping!
-Doug