Report: #997606

Complaint Review: Chevrolet

  • Submitted: Tue, January 15, 2013
  • Updated: Wed, January 16, 2013
  • Reported By: Pat — Sylvania Ohio United States of America
  • Chevrolet

    Detroit, Michigan
    United States of America

Chevrolet General Motors History of building bad vehichles, refuses to help customers who purchase their junk cars, Avoid Buying a GM Vehichle AT ALL COSTS!!! Detroit, Michigan

*Consumer Comment: Pat,

*Consumer Comment: Here's a sample letter you may want to send to GM

*Consumer Comment: Let's see if I understand this....

*Consumer Comment: It's only nine years out of warranty

Show customers why they should trust your business over your competitors...

Here's what's been going on, in a nutshell:

In September 2010, I purchased a 2002 Chevrolet Malibu LS. Three weeks after I purchased the vehicle, I had to replace all the piping from the catalytic converter back to the muffler, but not including the muffler. The technician who did the repair
said that there were multiple rust holes in the exhaust pipes. Not too long after that repair was completed, I had to take the car back to the shop to replace the muffler, which had become rusted through and was about to fall off.
The muffler was replaced in October 2010.
Approximately a month after having the muffler replaced, I went to start my car and it wouldnt start. I had to have my car towed to the local GM Dealership, and it was determined that the Passlock Sensor was skewed, which caused the anti- theft system to lock out the ignition and not let me start my car.
The car worked pretty well for a while after that, and then in February 2011, the check engine light came on once again. I took it back to the dealer, once again, and had my muffler replaced, along with some more work on the engine. This lasted me until July 2011. In July, I had to take my car back to the shop, once again, and have my catalytic converter replaced, because the check engine light was on once again.
On September 28, 2011, one of my friends was riding in the back seat of my car, and rolled the window down. The window went down just fine, but wouldnt roll back up. This caused me to have to take the car back to the dealer, once again, and spend $275 on a new window regulator.
On November 2, 2011, I was on my way to pick up some food while on my break at work, and when turning left in the middle of a busy street, my engine died. I had to hurry up and push the car out of the way, and it was through the grace of God that I was not in an accident. It was later determined that my fuel pump had gone bad, and I had to spend more money to
have the car towed to the mechanic, and have the fuel pump replaced.
In April 2012, I was driving my car to a friends house, and my brakes locked up. I had to have the car towed to the mechanic and have the brakes replaced. This was an expense that I couldnt really afford at the time, and was forced to pay out.

In August 2012, I contacted Chevrolet for the first time about my issue. At the time, my check engine light had come on yet again, and my oil pressure light had started coming on when I started the car, which caused me to not be able to drive the car for a few weeks.  Inaddition to those problems, I had to replace a hub bearing and 2 tie rods. I also put 4 new tires on the car. 

I got absolutely nowhere with the Customer Assistance Center that time, and since I was going to be moving to Toledo for school, I had to pay for the work the car needed out of my own pocket. I spent approximately $1,500 on getting the car back up to par.

It wasn't too long after that, however, that YET AGAIN, the check engine light came back on. It is still on. I never have gotten a clear diagnosis as to what's going on with that.
Also, a few weeks after I moved to Toledo, the Oil Pressure light came back on. I ended up having to replace the Oil Sending unit. More money paid out, at a time when I really don't have a whole lot of extra money.
Now, the hub bearing sounds like it's going out again, my check engine light is still on, and it sounds like my muffler is going out again. 

I'm so tired of having to take care of so many issues with this car. In the past 2 years, my car has required approximately $4,250 worth of work, and my car needs even more work that I cant afford to have done. I have become used to the sight of the check engine light, and have found myself crossing my fingers when I turn the key, for fear that something else might go wrong with the car.
Adding to my problem is the fact that I financed the purchase of the car with a sub- prime auto loan, and I owe more than the car is worth. I have tried refinancing the car several times, but have been unsuccessful in this because I owe more than it is worth. I also don't make a whole lot of money, and my income and credit score get in the way of even considering purchasing a different vehicle at this time. 

I need to figure out something, though. If I don't do something soon, I may not have reliable transportation.
After doing some research and talking to other current and former Malibu owners, I have found that I am not alone. Apparently Malibus, specifically 2002 Malibus, are notorious for all those issues that I have experienced. I certainly wish I would have known this before I bought my Malibu. Maybe I could have saved myself some time, money, and hassle, and
bought a different brand.
I realize that the car is older, but even so, I feel like the car should not have as many problems as it has been having. My parents have always driven Fords, and my Moms 2000 Taurus has only been in the shop one time in the past 2 years. My Dads 1993 Tempo didnt need any major work that I can remember from the time he bought it in 2003 until he sold it in 2009. This Malibu is the first Chevrolet that I have ever owned, and based on its track record, I dont think I will be buying another Chevrolet.

I have now contacted Chevrolet Customer assistance two separate times and have gotten the same response, that "there is nothing they can do". I can't wait until I have the money to get a new car, because it won't be a Chevrolet, that's for sure...

At this point, I am willing to do anything it takes to just be done with the car.
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This report was posted on Ripoff Report on 01/15/2013 09:15 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: Karl - (USA)

The majority of the newer vehicles will become problematic because newer vehicles rely on computers in order for the vehicle to function. You can 'Google' this- COMPUTERS IN AUTOMOBILES, and go to the related sites for more information.

Older vehicles did not have all of the sophisticated computers and microprocessors that vehicles made after the year 2000 currently have. 

Once the computer system becomes faulty, the vehicle will not operate properly. It is not just GM that has problems. Toyota, BMW, and just about every manufacturer is seeing problems with their vehicles. We have neighbors who have newer BMW's and they are constantly taking them in for electrical problems. The newer 5-Series and 6-Series BMW's should be avoided at all costs, in my opinion.

I would also stay away from Toyotas. The 'Sudden Unintended Acceleration' problems that were happening a few years ago were obviously a result of faulty computer systems, in my opinion.

You can send a copy of your Ripoff Report to:

General Motors Co.
300 Renaissance Center
Detroit, MI 48243
Attention: Daniel Akerson, CEO

Maybe he will contact you and help you. The GM dealership will most likely give you no satisfaction. 

Good luck.
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#2 Consumer Comment

Here's a sample letter you may want to send to GM

AUTHOR: coast - (USA)

Dear GM,

Over two years ago I purchased an eight year old Malibu. I don't know the history of the car but for the past few months I have been driving the car with the check engine warning light on. Will you consider repairing everything on the car (maybe even an oil change and new wiper blades) at no charge? My credit is poor but I will also accept a new vehicle in even trade.

Sylvania Ohio
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#3 Consumer Comment

Let's see if I understand this....


You bought a car that was eight years old in 2010 and eleven years old now...right?

How many miles does this "cherry" eleven year old car have on it?

All your long rant does is show you want the warranty to be extended to as long as you own the car.

It DOESN'T work that way. GM owes you nothing...most of the items you are upset about are normal wear and tear.

"I also don't make a whole lot of money, and my income and credit score get in the way of even considering purchasing a different vehicle at this time.."

What does this have to do with you buying this OLD vehicle and wanting GM to kiss your butt?

No, I DON'T work for GM, but the warranty is L-O-N-G expired and that means ALL repairs ARE on YOU.
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#4 Consumer Comment

It's only nine years out of warranty

AUTHOR: coast - (USA)

"In August 2012, I contacted Chevrolet for the first time about my issue... I got absolutely nowhere with the Customer Assistance Center"

You attempted to obtain warranty service on a 12-year old car that had a 3-year warranty. Hey, nice try.

"I am willing to do anything it takes to just be done with the car."

Keep driving around with the check engine warning light on and you'll be done with it very soon due to neglect.
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