• Report: #605786
Complaint Review:


  • Submitted: Fri, May 21, 2010
  • Updated: Fri, May 21, 2010

  • Reported By: APR — Hyde Park Massachusetts United States of America
P.O. Box 19729, Irvine CA 92623 Irvine, California United States of America


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In August 2008, I requested a free credit report from Experian, one of the three major credit agencies in the U.S. 

In January 2010,  I finally followed up on an unfamiliar $14.95 charge, under the vendor name INFO.EXPERIANDIRECT.IRVINE, that had been appearing on my monthly statements since September 2008.

The connection between the "free" credit report and the unauthorized monthly charges was patent.

I called Experian Consumer Direct.  The rep said I had a subscription for a monthly credit report.  I told him that the subscription was unauthorized and, furthermore, that I had not received any reports.

He could cancel the subscription for me, which he did, but he could not authorize a refund.  I spoke to his supervisor.  Same story.  I was instructed to write to the Consumer Relations Group in Irvine CA and provide documentation for a refund.  They said that no phone number was available.

I wrote to them in March, 2010, with all required documentsr.  Now it is June and still no response.  Today I have filed a complaint with the Mayor's (of Boston) Office for Consumer Affairs, and I await the outcome.

It would be naive to be surprised, but it is frightening to realize that this credit company, which has a stranglehold on our credit, is itself a sleazy operation. 

This report was posted on Ripoff Report on 05/21/2010 12:56 PM and is a permanent record located here: http://www.ripoffreport.com/reports/cictriple-advantage-experian/irvine-california-/cictriple-advantage-experian-experian-consumer-direct-free-annual-report-morphs-into-un-605786. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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