City Furniture I can’t get missing parts for item purchased in November Tamarac Florida

We received a bed from my son. It was delivered in December and purchased in November. We were moving out of state and did not open the boxes until we arrived at our new place. To out surprise the head board was missing part. Contacted City Furniture and they said we should receive them within 2 weeks, we asked them to take them out of another box. The response was they can’t do that. After the 2 weeks and the parts did not arrive, we called again. Of course now they were on back order, doe April 15th. When they did not arrive, we called again and still on back order, due May 24th.

We have guests arriving in June, so we figured they would be in then. On May 26 we called again and was told still on back order now until June 23rd. They can’t do anything because it’s a vendor problem. Ask to speak with a supervisor and they didn’t want to talk to us. The person on the phone said the supervisor said there was nothing thy could do. Who knows if they will ever be in and they are unwilling to do anything to resolve this problem.