City Furniture Let the Buyer Beware Altamonte Springs FL

I bought a chair there and when delivered, the threads at the seams of the material on one of the arms had pulled loose.  After time it would cause the material to come apart.  

I reported the issue within one hour of delivery.  I was contacted by customer support who said they would send a technician to repair the defect.  I explained that new furniture (or any other product for that matter) should not require repairs.  

The rep then asked me if I would accept the furniture “as is” in exchange for a gift card or discount on the item.  We all work really hard for our money so why would I accept a defective product?  

At this point I told the rep that I just want to return the chair for a full refund.  I was then told that they would exchange the chair for a brand new one.  This should have been option #1 instead of offering a repair or a gift card.  At this point I stated that I simply wanted to return the chair for a refund and be done with it.  The rep then said they do not have a return policy and that I would need to agree to one of the options presented to me.  

The salesperson at the store stated I had 24 hours to report any damage or defects, which I did.  I was NEVER told that once the piece has been delivered that you cannot return it, even if it is damaged.  Had I known this, I would have left without buying anything.  

What reputable organization would have a policy like this?  I am not trying to scam the company.  I am simply not satisfied with the chair or the options presented to me.  

City Furniture cares nothing about the satisfaction of its customers.  Go on Consumer Affairs and read the thousands of overall 1-rated customer reviews. I wish I had before I did business with them.  I will not be doing business with City Furniture ever again and will use every social media platform available to me to ensure that other consumers are made aware of their “no return” policy.  I highly recommend you do not engage in business with this company.