• Report: #329526
Complaint Review:


  • Submitted: Tue, April 29, 2008
  • Updated: Tue, April 29, 2008

  • Reported By:Waco Texas
4400 Carillon Point Kirkland, Washington U.S.A.


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Upon activation, we too noticed that this service was somewhat slower than advertised. Having purchased the modem back in 2006, it wasn't until 2007 that we moved out of a "coverage area" unaware. We realized that we couldn't get a signal anymore--- NO MATTER WHERE THE MODEM WAS LOCATED IN OUR NEW HOME. Upon notifying the company of our "early cancellation", we were told in order for the early cancellation fee to be waived, they would need something sent to them as proof of our new residence. They call it "PROOF OF MOVE". Actually, all that this is is a copy of your "CHANGE OF ADDRESS" card signed by your postmaster, and accompanied with a US POST OFFICE seal or stamp. This is all fine, and we complied to the letter with their request. As of today, we still haven't been reimbursed. They had continued taking money out of our bank account saying that we hadn't canceled our membership! We have contacted them now, at least 4 times. We are still waiting for our bank account to be refunded! Watch out!!!

Waco, Texas

This report was posted on Ripoff Report on 04/29/2008 03:04 PM and is a permanent record located here: http://www.ripoffreport.com/reports/clearwire/kirkland-washington-98033/clearwire-clearwire-broadband-rip-off-let-the-buyer-beware-kirkland-washington-329526. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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