• Report: #1002406
Complaint Review:

Cool Handle

  • Submitted: Thu, January 24, 2013
  • Updated: Thu, January 24, 2013

  • Reported By: Dee — Bklyn New York United States of America
Cool Handle
4370 Tujunga Ave., Suite 130 Studio City, (internet), California United States of America

Cool Handle COOL HANDLE ARE CROOKS Studio City, (internet), California

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I purchase a money making software that reccomended that I sign up for hosting with cool handle.  I signed up for a hosting account 8/25/12; I was charged $120.00.  I had a hard time following the software and decided to return it.  On approximately 8/30/12, I phone cool handle and told the CSR that I no longer needed the hosting account.  I was told to cancel on the internet.  I requested they cancel my account on line.  I got a page that said, "your cancellation request was received by our staff."  I just figured that they would process a refund.  In November, I was going through my statements and realized that I never received a refund.  I contacted my debit card company and they started a dispute immediately.  Cool Handle refused to give me a refund even with the dispute.  They claim they never told me that they were going to give me a refund.  I cancel your service within 5 days of purchasing it.  There was no website set up or even a domain name registration.  Their money back policy is just a ploy they use to get your money.  They litteraly robbed me of $120.00.  I'm going to file a complaint against them with BBB.  I want everyone to be aware of this company.  They are crooks

This report was posted on Ripoff Report on 01/24/2013 03:29 AM and is a permanent record located here: http://www.ripoffreport.com/reports/cool-handle/studio-city-internet-california-91604/cool-handle-cool-handle-are-crooks-studio-city-internet-california-1002406. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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