Report: #1002406

Complaint Review: Cool Handle

  • Submitted: Thu, January 24, 2013
  • Updated: Thu, January 24, 2013
  • Reported By: Dee — Bklyn New York United States of America
  • Cool Handle
    4370 Tujunga Ave., Suite 130
    Studio City, (internet), California
    United States of America

Cool Handle COOL HANDLE ARE CROOKS Studio City, (internet), California

Show customers why they should trust your business over your competitors...

I purchase a money making software that reccomended that I sign up for hosting with cool handle.  I signed up for a hosting account 8/25/12; I was charged $120.00.  I had a hard time following the software and decided to return it.  On approximately 8/30/12, I phone cool handle and told the CSR that I no longer needed the hosting account.  I was told to cancel on the internet.  I requested they cancel my account on line.  I got a page that said, "your cancellation request was received by our staff."  I just figured that they would process a refund.  In November, I was going through my statements and realized that I never received a refund.  I contacted my debit card company and they started a dispute immediately.  Cool Handle refused to give me a refund even with the dispute.  They claim they never told me that they were going to give me a refund.  I cancel your service within 5 days of purchasing it.  There was no website set up or even a domain name registration.  Their money back policy is just a ploy they use to get your money.  They litteraly robbed me of $120.00.  I'm going to file a complaint against them with BBB.  I want everyone to be aware of this company.  They are crooks
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