• Report: #904378
Complaint Review:

costco tire center

  • Submitted: Thu, June 28, 2012
  • Updated: Thu, June 28, 2012

  • Reported By: costcotirecentersucks — edison New Jersey United States of America
costco tire center
2210 New Jersey 27 edison, New Jersey United States of America

costco tire center deceiving members edison, New Jersey

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     A few years ago, I bought two set of tires for two of my family cars from Costco Tire Center. Vehicle "A" tires (40K miles warranted) were rotated and balanced at prescribed intervals. At about 30K, they were worn down to 4/32 and the worst one was at 2/32. Costco tire techs said the 2/32 tire was considered bald and may get residual prorated value. The 4/32 ones were ok.but would have to pay full price to replace them. If I decided to get just one, Costco will NOT rotate this new one with the rest of the older tires because their difference in depth exceeded 6/32. At that point, I felt obligated to purchase all 4 tires when only 1 was bald.

     Vehicle "B" tires ran less than 30K (45K miles warranted) and missed 1 rotation/balance cycle. Costco tire supvr Mario and his tech Ryan said Costco will NOT rotate them because their difference in depth was about 4/32. Ryan said it is member's fault that the tires were NOT rotated at their prescribed intervals. With no scientific proof of any kind, Mario said the front tires lost twice the amount of tread because they missed one rotation cycle. Based upon the experience with Vehicle "A", Costco will NOT balance the two older tires even if I replaced them with new ones because their difference in depth will exceed 4/32.

    To conclude this, for every two worn out tires, members will need to buy all four to get Costco tire techs to rotate/balance them. Stay away from Costco tire centers.

This report was posted on Ripoff Report on 06/28/2012 07:31 PM and is a permanent record located here: http://www.ripoffreport.com/reports/costco-tire-center/edison-new-jersey-08817/costco-tire-center-deceiving-members-edison-new-jersey-904378. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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