Complaint Review: Cowboom.com
Cowboom.com Dealtree.com, they took a Debit Card Payment at time of sale then were unable to find the payment. not giving money or item back, Internet
*Consumer Suggestion: Employee, why don't you help??
*UPDATE Employee: Be reasonable - this sounds like nothing to do with the merchant
On the 28th of December my payment cleared my bank account and waited for the item to ship
on the 29th of December I got an email from CowBoom.com informing me that I have the full balance of 163.99 left on my invoice. I sent in an email to have the correct the issue and got no reply
on the 30th of December I contacted their live chat customer service. the Representative toll me that they show no payment on my invoice and asked if I had a transaction ID. I gave her the full details on the transaction from my account records. she then asked me if I could fax a copy of that to them so they can go to their Merchant. I sent the fax as soon as I left the chat
on the 30th of December I received another email informing me that they have not recieved any payment for my invoice and that the current balance was $177.52 I have no idea how the price increased or why they still do not show my initial payment.
so far I have not received an offer of a refund, or my product.
updates as the process unfolds.
This report was posted on Ripoff Report on 12/30/2009 10:37 PM and is a permanent record located here: http://www.ripoffreport.com/reports/cowboomcom/internet/cowboomcom-dealtreecom-they-took-a-debit-card-payment-at-time-of-sale-then-were-unable-547870. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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