Complaint Review: Credit Acceptance Corp
Credit Acceptance Corp CAC Never late, but they said I was Southfield, Michigan
Here's what I experienced with CAC. I went to one of their dealerships to get credit. My credit wasn't bad, I just had none and needed to record a history so I may buy a home.Found a great, new car right away and was approved within minutes with a minimal down payment and a car payment I could comfortably live with. I made all payments online on due date.
Upon moving, I had to send in my payment with their paper receipt in payment book and put all current information. (new address, phone, etc) I sent this via regular mail, since you cannot give this information online. I sent this 10 days before the payment was due in order to get it there without any problems. Remember - I'm doing this to develop credit.
About 20 days later - - approx 10 days after payment was due and on a Sunday afternoon, I receive a call from CAC on my cell phone. They said they have not received the payment. I explained how I sent it via regular mail and why I sent it that way. CAC then told me that I needed to make a payment right away and that they electronically turned my car off (I had no clue such a device existed or was put on the car) I told her I would call her right back. I went to the garage and the car would not start. I called CAC right back and told them I would have to stop payment on the check on Monday at my bank and that I would call them and make a payment online. The Rep took all my new information and said she would turn the car back on. Went to garage - car back on.
Because I was concerned about this, I called back and gave CAC my debit and told them I wanted to make the payment immediately. CAC stated there were late fees involved. Didn't understand, but okay - just need to get this done - - I made payment over the phone. On Monday, Iwent to bank to stop payment on check - - and checked cleared. I was lied to - - they received the check and held it in order to get the late fees. Now they had 2 payments and my checking account had little money left in it. I called CAC, explained and asked why I was lied to - - CAC stated I was not lied to - - I then realized that I was called on my cell phone on Sunday - -and my cell phone was a new number that was on that receipt that I had sent - so they did get my check and new information in a timely manner and they did enter it in the system or they would not have known to call me at the new number. LIARS, ASSES. Oh - - a mistake- - they made a big mistake, but will keep the extra payment.
I will pay this car off when I get my tax refund. I will never finance a vehicle. I will never trust another car dealership or auto finance company. People - this is why I've always paid cash for my cars.
And to any employee of CAC - - especially the moron I dealt with - - You will be found out soon, enough complaints will put your company out of business. You cannot treat people like this - - not me, not my neighbor - I don't care what your reasons are - - I pay my bills ontime and I WILL honor my contract with you, but in the meantime, I will expose you for the lowlives you all are. If this site can stop one person from using your company, then I and others like me have won.
This report was posted on Ripoff Report on 12/22/2010 09:54 AM and is a permanent record located here: http://www.ripoffreport.com/reports/credit-acceptance-corp/southfield-michigan-48034/credit-acceptance-corp-cac-never-late-but-they-said-i-was-southfield-michigan-674282. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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