Cricket CONTINOUS BILLING ERRORS Eugene Oregon

I'm sorry if you were treated rudely by Cricket reps. When I used to work in their call center, the group I worked with were not that way. Believe me, those who treat customers rudely are dealt with quite harshly....Cricket doesn't like that.

As for your "billing errors", I might be able to explain a few things. First of all, Cricket is NOT a "pre-paid" plan. To be exact, Cricket functions on "pre-pay" billing, which means that you pay for your service BEFORE you use it. "Pre-paid" would mean that it's like a pre-paid phone card that tracks per-minute usage, which Cricket does NOT have since it has unlimited calling within its service area. Also, depending on how long you've had service with Cricket, you may actually have "post-pay" billing in which you pay for service AFTER you use it (like your electricity or landline telephone bill). If I'm not mistaken, accounts created after Summer 2005 no longer have post-pay billing. Don't quote me on that though....

As for the "Internet" being added to your phone, there is a good chance that you, or the person who has the other phone on your Cricket account, has called in to add the "Internet" (actually, it's officially called "Mobile Web") on your account, since it IS a joint account. Since both phones are in your name, as long as other "phone holder" calls in and can verify your personal information (name, address, birthdate, etc.), they can make whatever changes they please because they're saying that THEY ARE YOU!! This could almost be considered to be identity theft in a way since someone else is posing as you.

In regards to the time something is changed on an account, the CSRs *ARE* able to see that information, including the day AND time. Unfortunately, if someone calls is and verifies all of your information, they are YOU, and have authorization to change whatever they please. You can't expect Cricket's CSRs to be "phone cops". Verifying your information and stating that you are the customer says that you are who you say you are. It may seem dumb, but the CSRs are trained to confirm with you the adding and removal of features from your account. CSRs can NEVER assume that you don't want something just because you complain about it. However, the CSR should have NEVER said "do you want the service removed or what?"

I'm glad that you kept the copies of the rebate form (as you were instructed to do). FYI - Cricket does NOT handle the administration of the rebates directly.

The only other thing that I could possibly see affecting your account would be late fees. I have given you the best resolution I could based on the information you have provided. Hope this helps....