Cricket swindled $100 from me in one week fort collins, Colorado

I wanted a broadband connection to my laptop and thought Cricket was a good idea. I went to the store and bought the USB modem that had a $50 rebate and one month of service, but when I went home to install the device, it did not work in either of my laptops. Instead of going to the store, I thought it would be a short fix and decided to call the 1-800 customer support line. Boy was that a bad idea. In order to get a real person I ended up pushing random buttons in frustration. When I finally got a real person, they were not able to fix the problem the first day and said they would have another person call me back the next day.

Well, no one called. I called them back and they tried to "fix" it again. They finally gave up after about an hour on the phone and told me to go to the local Cricket store. I was so frustrated at that point I decided to just get a refund. Evidently, Cricket doesn't know what "refund" means. They refused to give me a refund on service or the modem because they "don't give refunds on service", and they wouldn't give me a refund on the modem because I had sent in the UPC for the rebate. I was told there was nothing they could do. That was very very unethical.