CustomerStatus.com HALF TIME DRILL DRIVER ordered online and seller TRIPPLED my total and is unreachable to cancel order!!! Wallingford, Connecticut

Call the CFO Ed at 914 332-7878

I had the same problem and got nowhere with customerservice. Their corporate customer service manager Glenda is confrontational and abusive. The CFO Ed said he would resolve the issue but remains a supportive fan of Glendas.  To date I have not received any product and the issues remain unresolved, but if you want to at least be heard call Ed. If you get the automated  answer recording dial #1 to get the dial by name directory, otherwise just ask for him by name.

Good Luck!

I called them this morning. My online receipt said back ordered, but they sent me an emailed receipt not making that clear (with no contact information on it either.)

When I went to the bank this morning, the manager said no authorization had yet been sent.
So I called this morning spoke to Rachel #650, she that the Keratin Earth was indeed backordered. She said she canceled the order. She told me Keratin Earth would be the name if I something did show up.

Resolution was quick and painless.

However, I will be checking my statements very closely for the next year to make sure I accidentally signed up for something.

" I understood that there would be an additional "processing fee" If I took them up on the "second set for FREE" option, but $32 additional processing?  That's wacked! "

   That is standard operating procedure for these TV offers.   It's how the business works.   The non-refundable "processing and handling" charge that you pay on every purchase is actually their profit margin (plus a little extra).   Basically, if they get you to order, they've made their profit.  It doesn't really matter if the product is no good and you decide to return it (which they will make deliberately difficult), once they get you to take the bait and place the order, they've made their money.   The whole industry is really more about the advertising than the product. 

   Occasionally someone comes up with a decent product that is sold this way.  If it's really any good, it will eventually show up in retail outlets for a reasonable price. 

I finally was able to get through to a customer service agent yesterday and informed them thatI  wanted to cancel my order because they had doubled the sale amount.

They informed that they couldn't cancel the order because it was marked in the warehouse to be shipped, but they could change the order removing the "doubled" qty and reduce my charge to $38.99, instead of the pending $77.97.

I asked several times, if they could change the qty because it had not shipped, why couldn't they just cancel the order as per my wishes?  The "customer service" girl, Laura, dodged the issue ever time I brought it up, saying that she could only change the qty and reduce the price, but that the order could not be cancelled eventhough it had not shipped yet, whcih made no sense to me, and still doesn't.

We went back and forth on that issue for quite a while before she convinced me that all she could do was ship the reduced order for $38.99, and that when I received it, in 2 to 6 weeks, I could return it for a full refund.

This company SUCKS!

This morning I wake up and check my card ballance and those CROOKS charged me for the full $77.97, eventhough the order had been reduced to $38.99 yesterday by customer "service" girl, Laura.

Ugh.  CROOKS and shadey business practices prevail with this company!

THEIVES!!!