• Report: #10645
Complaint Review:


  • Submitted: Fri, January 04, 2002
  • Updated: Fri, January 04, 2002

  • Reported By:Ridgeland MS
685 W. Victoria St. Dominguez Hills, California U.S.A.

Cybersonic toothbrush consumer ripoff scam

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I ordered a Cybersonic toothbrush back in August and did receive the toothbrush. At the time I was told that I would receive free replacement heads for the life of the toothbrush. On December 3, 2001 I was charged $22.65 for the "FREE" replacement heads.

When I called to find out why I was charged so much I was told that I had asked to have whitening gel sent every three months also. I disputed the bill and was told that I would receive a refund in 2 to 3 business days. I have never received the replacement heads and after 12 phone calls, each of which I am given another excuse as to why I have not received my refund, I still have not received my money back.

I spoke to someone at Cybersonic on 1/3/02 and was told that the refund was issued on 12/10/01 and she couldn't understand why I had not received it yet, but that she would reprocess the claim and I should see it on my next statement. So a refund that I was told would take 2 to 3 days will probably take over 60. I am going to let my financial institution handle the dispute and was told that my money would be back within 14 days. This company is the worst that I have ever dealt with. Don't let them get you too.

Ridgeland MS

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This report was posted on Ripoff Report on 01/04/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/cybersonic/dominguez-hills-california-90220/cybersonic-toothbrush-consumer-ripoff-scam-10645. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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