I found dataretrieval.com from a google search. I called to get a quote because they showed they had a location here in Indiana. I was given a quote of $199 for a 6 hour diagnostics, and guaranteed 4 day recovery. I was told that the maximum charge after the diagnostics no matter the issue would be $899. I drove over two hours to Indianapolis and found that I was dropping the drive off to an answering service, not a data recovery company. It took two days to get the quote back that was supposed to be a max of $899 was $3750. I called to talk to someone to get this corrected. I spoke to several people everyone promised to call me back personally within one hour. No one ever calls back. Finally I recieved an e-mail from firstname.lastname@example.org
saying they would give me a 52.17% discount if I would sign up for a reoccuring fee to my credit card of of $64.20 per month. I loged into the web site before reading the reoccuring fee part to pay for my data recovery and paid the fee's. I called in several more times with no response. I had to send threatening e-mails to get any response. Finally I was supposed to be given to the top supervisor (email@example.com
). He assured me that he would reverse the reoccuring fee. I will skip over the next 50 or so no return calls, and un-answered e-mails. They require you to sign a form that the payements are un-reversable even if they dont recover anything. The re-occuring fee's were never reversed. I keep getting e-mails saying my data wont be released till I sign all of the forms, and make the final payment. I also get other e-mails saying the data is recovered. They have also raised the final payment over $300 from thier last quote. I have asked if 100% of the data is re-covered and get no response. I dont even know if they really recover data. I even offered to drive to where ever my drive is and pay cash, or cashiers check because I DO NOT trust them. I feel totally screwed with no where to turn except legal council. I was advised to call the local police department and file a claim for theft. I see that there are many other reports on here with very similar issues. I would suggest to everyone else to do the same!