Complaint Review: DAZZLE SMILE, DAZZLE SMILE PRO
I received an email from DazzleSmilePro to get a free sample, only to pay for postage which turned out to be $13.85 and not $1.99 as advertized, since I live in Canada and had to pay international postage.
When I became aware of charges on my mastercard, I tried to phone the number listed for several days, but got a message, "I cannot call the number from Canada". I goggled Ultifreshwell, the company that made the charge, but didn't get the right phone nymber as all I got was a click and no one answered.
I am stuck with 2 additional charges on my credit card showing as coming from Ultifreshwell:
November 05'09 for $96.98 Canadian and November 12'09 for $95.12 Canadian.
When I finally got to talk to the company, I was told I had to pay for the FREE sample, and that was my charge of $96.98. Then my charge of $95.12 was for more product I didn't want, have never received, and will have to send back if I receive it. Now I have to spend money on postage to return something I didn't want in the first place, but was told I had to cancel before Nov. 15. I certainly would have, had I been able to track them down sooner.
If the company is trying to get customers, they should be fair about things. I have had to cancel my credit card so no more charges come off. This has been a big inconvenience for me. I'd like to see both charges be refunded as I paid for the shipping Free sample, and that is all I was expecting to pay...this is a big rip-off!!
This report was posted on Ripoff Report on 11/19/2009 01:04 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dazzle-smile-dazzle-smile-pro/internet/dazzle-smile-dazzle-smile-pro-dazzlewhite-pd-for-sample-oct-15-by-cc-charged-again-525872. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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